Job Description
Job Location: Russ Darrow Metro Mazda - Milwaukee, WI 53224
Position Type: Full Time
Travel Percentage: None
Job Shift: DayThe Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!!
Summary
We are actively seeking an experienced Automotive Service Advisor to join our service team. This position is ideal for a proven professional who knows how to manage a busy service drive, build strong customer relationships, and consistently deliver results.
If you’re an advisor who understands the workflow, communicates effectively, and is motivated by performance-based pay, this is an excellent opportunity.
Compensation
- Top pay for top performers
- $80,000–$100,000+ annual earning potential
- Performance-driven pay plan designed for experienced advisors
Responsibilities
- Greet customers promptly and professionally
- Accurately document customer concerns and vehicle information
- Recommend maintenance and repairs based on vehicle history, mileage, and manufacturer guidelines
- Prepare detailed, accurate estimates for parts and labor
- Manage repair orders from write-up through delivery
- Communicate timelines and provide consistent status updates to customers
- Monitor repair progress and coordinate with technicians and management
- Review completed work and invoices with customers clearly and confidently
- Ensure customer satisfaction while maximizing service opportunities
Qualifications
Qualifications
- Minimum 1 year of experience as an Automotive Service Advisor (dealership experience preferred)
- Proven top performer with a strong track record in service sales and follow-through
- Excellent communication, organizational, and time-management skills
- Customer-focused professional with a polished, respectful demeanor
- Ability to thrive in a fast-paced, high-volume service environment
- Self-motivated, driven, and willing to go above and beyond for customers
- Valid driver’s license required
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO from day one!!
- Growth and Advancement Opportunities
- Continuous Training and Development
