Job Description

Are you passionate about providing exceptional dining experiences? Coach Grill in Wayland, MA, is seeking a dedicated and personable Server to join our team!

About Coach Grill: For decades, Coach Grill has been a landmark in Wayland, MA, providing an upscale dining experience that blends New England charm with the sophistication of a classic American steakhouse. Known for our premium cuts of beef, fresh seafood, and expertly crafted dishes, we create memorable dining experiences for every guest. Our commitment to exceptional service and quality ingredients makes Coach Grill a beloved destination for locals and visitors alike.

What We Offer:

• Competitive hourly pay - Up to $25 an hour
• A supportive and collaborative work environment
• Opportunities for growth and advancement
• Discounts on food and beverages

The Server is responsible for delivering memorable hospitality to our guests with genuine and personable connections and engaging service from the initial greeting to their departure.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Deliver genuine hospitality to and establish emotional connections with our guests
• Contribute to the overall teamwork and success of the restaurant
• Communicate effectively with guests and team members
• Determine guests needs while making the appropriate recommendations and offerings to enhance the dining experience
• Execute beverage tray service Answer guest questions regarding food and beverage offerings
• Adhere to all alcohol awareness procedures
• Handle guest complaints professionally and alert a manager immediately
• Process payments and handle cash professionally and accurately
• Communicate with managers and hosts regarding table availability and key table updates
• Follow up with guests about their meal and dining experience to ensure great guest satisfaction
• Maintain high level of cleanliness and sanitation
• Demonstrate professional and gracious demeanor at all times
• Perform all opening, running, and closing duties accurately
• Perform any job function requested by the management team
  

POSITION QUALIFICATIONS

Competency Statement(s)

• Adaptability & Flexibility – Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks
• Communication – Listens to others and communicates in an effective manner
• Confidence – A matured and justified self-belief in one’s ability to do the job, and the conveyance of that behalf
• Customer Focus – Builds and maintains customer satisfaction with the services offered by TRC; provides excellent customer service to both guests and team members
• Initiative – Recognizes situations that warrant initiative and moves forward without hesitation; reasonably resolves issues, problems, or situations
• Problem Solving – Resolves difficult or complicated challenges
• Teamwork – Promotes cooperation and commitment within a team to achieve goals and deliverables

Requirements

SKILLS & ABILITIES

Experience: 1+ years of upscale hospitality experience as a server is required

Computer Skills: Experience using a Point of Sale (POS) system

Other Requirements: Must meet local, legal minimum age requirement to serve alcoholic beverages; coordination skills that allow proper pouring and carrying of several drinks and plates at the same time