Are you an experienced Veterinary Receptionist who loves building relationships with clients and thrives in a busy practice?
At Chester Vets for Pets, we're looking for a friendly, organised and compassionate individual to support our reception team while continuing to provide exceptional care and support to our clients and their pets.
About the Role:
As our Experienced Receptionist, you’ll provide administration and customer facing support within our practice to help us deliver an efficient, professional, and caring veterinary service to the local community.
Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success. You will be supported in the role by the Practice Manager.
Your role will play a key part in identifying new ways of social media and marketing, working and supporting the practice and the team to overcome any day-to-day challenges.
Your great communication skills both verbal and written, will ensure that you are able to resolve all clients’ complaints in a professional and timely manner within our business protocols and guidelines. You will be the face of the business speaking to clients over the phone and in writing, investigating complaints and making fair resolutions.
The successful candidate will assist with the behind the scenes day to day activities related to our client service journey, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward. You will also spend time on the Reception Desk each week supporting the team.
Your key responsibilities:
This is a Part Time role working 25 to 30 hours per week between 8am to 6:30pm during the week. This role will include working 1 in 2 Saturday mornings, 9am to 12:30pm.
The salary for this role is starting at £26,850 pro rata, depending on experience up to £30,250
You will have experience in a clinical customer service role with solid business/administrative duties. Previous experience as a Veterinary Receptionist using ProVet software would be a plus.
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.
Location CH2 2EB
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
