Job Description

Job Location: Russ Darrow Madison CJDR - Madison, WI 53718
Position Type: Full Time
Travel Percentage: None
Job Shift: DayThe Russ Darrow Group is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success – and we want you to be a part of it!
Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers – after all, a great customer experience is only possible with great employees.
What We Offer
We believe in investing in our employees’ growth and well-being, that’s why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members.
No experience? No problem! We’re eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one.
If you’re ready to join a team that values community involvement, career development, and a legacy of excellence, we’d love to hear from you!

Summary
Experience in customer service, manufacturing, supply chain, or retail? This could be the job for you! This first-shift position offers steady, competitive pay, a fast-paced day with plenty of variety, and a friendly, team-focused environment.
As a Parts Counterperson, you’ll support customers and technicians by answering questions, providing accurate quotes, processing orders and payments, and managing inventory. You’ll identify the correct parts, track incoming and outgoing orders, and ensure timely, accurate service that keeps the parts department running smoothly.
Responsibilities
- Communicate with staff and customers in a friendly and professional manner
- Answer phone calls, providing price quotes and vehicle information
- Handling parts payments through accurate billing
- Fulfills orders from stock
- Input orders for daily shipment, delivery, or pick-up
- Track all incoming and outgoing parts for the dealership
- Locating available parts when the dealership is out of stock
- Referring to parts manuals to identify exactly the right part(s) for the make, model and year of vehicles being serviced

QualificationsRequirements
- Ability to work in a fast-paced work environment
- Detail-Oriented
- At least 1 year of automotive parts experience
- Focused on maintaining a high level of customer service.
- Valid driver’s license
Benefits
- Competitive Compensation Plans
- Full Benefits Package
- Medical, Dental & Vision
- 401k with Company Match
- HSA with Company Contribution
- PTO FROM DAY ONE!
- Growth and Advancement Opportunities
- Continuous Training and Development