Job Description

Position Title: Housekeeping Supervisor
Location The Hotel at the University of Maryland
Department: Housekeeping
Reports To: Executive Housekeeper
Schedule: Full-Time; schedule includes AM/PM shifts, weekends, and holidays as needed

Rate of Pay: $18.00 - $19.60 per hour

We are seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team at The Hotel at the University of Maryland. Our Housekeeping Supervisor plays a crucial role in assisting the Executive Housekeeper with overseeing the daily operations of both the housekeeping and laundry departments. This position ensures that our guests experience a clean, comfortable, and welcoming environment throughout their stay. The supervisor is responsible for coordinating and monitoring housekeeping staff's work, addressing any issues that arise, and maintaining high standards of cleanliness and service. Additionally, the Housekeeping Supervisor helps manage inventory, trains new employees, and implements procedures to enhance efficiency and guest satisfaction.

Key Responsibilities

• Supervise and coordinate daily activities of housekeeping staff, including room attendants and housepersons
• Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and brand standards are consistently met.
• Assign daily tasks and adjust staffing levels based on occupancy and operational needs.
• Train, coach, and motivate team members to maintain high performance and service standards
• Assist with scheduling, payroll review, and timekeeping
• Address guest requests and resolve concerns promptly and professionally
• Ensure compliance with safety, sanitation, and OSHA standards
• Maintain inventory of housekeeping supplies and coordinate with management on ordering needs
• Collaborate with other departments to support overall hotel operations and guest satisfaction
• Assist in deep cleaning projects and special assignments as needed

Qualifications

• Previous housekeeping experience in a hotel or hospitality setting required; supervisory experience preferred
• Strong leadership, communication, and organizational skills
• Ability to work independently and as part of a team
• Attention to detail and commitment to quality
• Ability to stand, walk, bend, and lift to 25 pounds for extended periods
• Flexibility to work varied schedules, including weekends and holidays
• High school diploma or equivalent required

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Join our team and help create a welcoming, clean, and comfortable environment for every guest at The Hotel at the University of Maryland!