Job Description

Compensation Amount:

125,000.00 USD AnnualA new high-end condominium in Naples is seeking an experienced, professional General Manager to lead all on-site operations. The ideal candidate will be an accomplished community association manager with a proven record of excellence in leadership, financial management, and resident relations, someone who can deliver superior service and maintain the property’s luxury standards. Competitive salary commensurate with experience, along with a comprehensive benefits package

ESSENTIAL FUNCTIONS

General Leadership & Operations Management

• Direct and oversee all on-site operations for a high-rise condominium, including supervision of a team of up to seven staff members.
• Provide leadership, training, and motivation to ensure top-tier service delivery.
• Serve as the primary liaison among the Board of Directors, residents, and vendors.
• Conduct regular staff meetings and training sessions to maintain operational consistency.

Financial & Administrative Oversight

• Manage and monitor annual operating, special project, and reserve/SIRS budgets.
• Oversee accounting processes, including invoice approval, collections, and vendor payments.
• Ensure compliance with governing documents, board policies, and statutory regulations.
• Prepare monthly financial and variance reports for Board review.

Maintenance & Special Projects

• Coordinate and manage maintenance activities and capital projects.
• Work closely with vendors and engineers to ensure project completion on time and within budget.
• Conduct routine property inspections to preserve and enhance asset value.

Resident Relations & Communication

• Maintain proactive, professional communication with residents and the Board.
• Respond promptly to inquiries, concerns, and emergencies.
• Prepare and distribute meeting materials, monthly management reports, and community updates.
• Oversee the onboarding process for new residents, lease/sales/ARC process.

Compliance, Risk & Emergency Management

• Implement and manage emergency response and preparedness plans.
• Maintain documentation of incidents, damages, and remediation efforts.
• Ensure compliance with all local, state, and association laws and safety requirements.

Board & Vendor Relations

• Advise and support the Board of Directors in decision-making and policy enforcement.
• Negotiate, manage, and evaluate vendor contracts to ensure service quality and cost control.
• Submit the bi-monthly action plan timely.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Minimum 5 years of on-site management experience at a high-rise or luxury condominium.
• Strong verbal and written communication skills with the ability to communicate clearly and professionally with homeowners and Board members.
• Bilingual skills (English/Spanish or English/Creole) are helpful but not required.
• Demonstrated leadership, customer service, and organizational excellence.
• Must be a Florida Licensed CAM (Community Association Manager)

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Ability to stand for up to 8 hours per day and to climb steps regularly.
• Withstanding temperature extremes due to Florida weather conditions.
• Reading and writing work-related documents in English, reviewing financial reports and understanding basic accounting.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the community is essential to perform job duties.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.