Job Description

Experienced Customer Support Specialist

Company:

Boeing Distribution, Inc.

Boeing Global Services (BGS), Systems & Components Distribution Business, is seeking an Experienced Customer Support Specialist to join the Defense Fleet Readiness team based in Dallas, TX.

In this role, the focus will be on supporting our Defense Fleet Readiness Programs by leveraging our BDI Product Portfolio to supply parts & services for our Boeing Defense Platforms. This customer support representative will also work closely with our larger Engine MROs to provide product support and communicate key deliveries on engine material for specific GE military applications such as J85, F404, CT7, and/or T700.

Position Responsibilities:

• Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution

• Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.

• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services

• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders

• Manage and execute supplier management strategies to ensure on-time delivery

• Manage the approval of RFQs and proposals for individual

• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance

• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool

• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives

• Be able to communicate and present clearly & effectively. Complete tasks with little to no supervision

Basic Qualifications (Required Skills/Experience):

• 3+ years of Customer support, customer service, or supply chain experience

• 3+ years of experience developing presentations for and presenting to leadership

• Ability to handle high pressure situations

• One or more years’ experience with Excel, Access, or other database management

• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills/Experience):

• 3+ years’ Experience with SAP or similar ERP systems highly preferred

• Bachelor’s degree or higher

• Experience performing data analysis and troubleshooting

• Experience with ERP reporting systems (i.e. Spotfire, tableau)

• Experience working with managing Subcontracts and/or Engine MRO maintenance and/or customers

Conflict of Interest:

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

pay range: $80,000.00 - $113,000.00

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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