Job Description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.At VCAVillage Park Animal Hospital, we take our mission statement –your pet’s health is our toppriorityand excellent service is our goal – very seriously.

With every opportunity, we aim to exceedeach pet owner’s expectations.We’relooking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Why We Need You As the face of VCA, the Client Service Representative sets the tone forthe practice as we build andmaintaineach customer's trust and confidence in our abilities. The CSR isthe pivot around which the hospitaloperatesandis responsible for • Customer service functions,including:greeting visitors and answering telephones. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, includingprescriptions. • Answering questionsregardingproducts and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).• Managing medical records, charts,reportsand correspondence. • Hospital maintenance (includingremoval of animal waste) andensuringthat facilityis neat and clean at all times—both inside and outside. Salary iscommensuratewith experience and ranges from $17.00 - $20.00 per hour.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.