Job Description

As a Experienced Customer Relationship Professional with Italian at Honeywell, you will be responsible for providing exceptional customer service and support to contribute to customer retention and revenue growth. In this role, you will impact the company by building and maintaining strong customer relationships, driving customer satisfaction and loyalty, and identifying opportunities for upselling and cross-selling.

Additionally, as part of your duties, you will also be a responsible for being the main point of contact for complex top customer- – related queries and a Subject Matter Expert on process issues by identifying process gaps. As an Customer Relationship Professional you will support other Customer Relationship Representatives to ensure all customer needs and expectations are met. Furthermore, you will provide trainings and assistance to team members in operational matters and support escalations.

You will act as the process expert and point of contact for the assigned processes and areas, running reports and analysis for the team. You will also be responsible to help the Supervisor as the main back-up & process backup and expert, sharing the knowledge following SOPs and standard work, process, and business updates.

This is a hybrid working schedule (2 days from home and 3 days from the office).

• Ensure all customer needs and expectations are met to ensure the business continuity, maintain a partnership with leading teams in the European countries, support all users & stakeholders to ensure outstanding customer support, escalation point on various cases .
• Ensuring end to end customer onboarding and operational training for new team members, supporting the tier meetings to monitor progress across multi-functional areas, taking real time corrective actions to meet KPI's.
• Building and maintaining partnership with the business stakeholders on operations and priorities; acting as the contact point for the stakeholders in terms of: escalation, cross SBG projects/initiatives, supporting the revenue maximization by identifying continuous improvement approach for up & cross selling.
• Attending face to face meetings with clients.
• Working with internal Customer Experience Teams to ensure seamless customer onboarding and provide ongoing support.
• Supporting / leading / conducting projects in the field of standardization and improvement according to the established performance level/SLA.
• Actively contributing to improve and drive the Honeywell Operating System (HOS) methodology. Ensuring quality standards and process compliance in day-to-day activities, highlighting process deviations or exceptions, ensuring best practice sharing and initiates process improvement opportunities where required focusing on Kaizen / Agile methodologies.
• Driving process and customer improvement opportunities across teams using advanced analytics capabilities and ensures relevant changes are implemented/monitored.

• Bachelor’s degree (or equivalent experience)
• Business fluent in written and spoken English and Italian - a must
• 3+ years Customer Support and/or equivalent in supply chain / order management / OtC / sales/ logistics related experience
• Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
• High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
• Excellent written and spoken communication skills (f2f, phone, E-mail)
• Ability to build relationships and networks
• Strong team player with the ability to take ownership and follow-through

We offer:

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break - 30 mins and flexible working hours, 3 + 2 hybrid work arrangement to support your work-life balance
• Competitive Salary regularly increased based on your performance, Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success, In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us, Global employee networks to help you connect and grow

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt

#LI-Hybrid

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.