Job Description

Fire Protection Services is a local company that has been serving Georgia for more than 35 years. Our team members are energetic, creative people with a passion for customer service. Due to our stellar rate of growth and success, we have a demand for an experienced Collections professional who can make an immediate impact on our team and operations.

The ideal candidate’s general skill set includes:

• Knowledge of collections procedures, techniques, laws and regulations.
• Productive Work Ethic
• The Desire to Constantly Learn and Improve
• A Customer Service Mindset
• Attention to Detail
• Excellent Problem Solving Skills
• Multitasking Abilities
• Outstanding Verbal and Written Communication Skills
• Superb Organizational Capabilities
• Flexibility
• Persistence, Patience, Professionalism and Positivity!

Specific job responsibilities/skill requirements include:

• Work with the Management team to develop and execute an ongoing Collections program
• Work toward the long-range goal of reducing and keeping the 90+ days past due accounts at a maximum of 8% of the Receivables total
• Identify accounts that have proven uncollectable and therefore eligible to be written off
• Serve as the main point of contact for past due Customers
• Negotiate repayment options with Customers
• Establish and maintain a system to easily identify Customers and accounts with unfavorable payment history
• Assist other Team members, including the VAs, with how to monitor, manage and communicate with past due accounts
• Conduct and log at least 40 outbound phone calls per day related to collections efforts.
• Follow up with all invoices sent the day prior.
• Follow all applicable collections rules and regulations
• Process billing and payments, including the deposit of checks
• Manage vendor portals
• Efficiently use all communication tools as required
• Serve as the team’s subject matter expert regarding collections

What You Will Get

• Competitive Base Salary Plus Bonus Opportunities
• Company Health Insurance and 401k
• Comprehensive Paid Time Off