Job Description

Who we are

Gwinnett Animal Clinic is Hiring an Experienced Client Service Representative!

Position Details

Role: Experienced Client Service RepresentativeStatus: Full-TimeSalary: Competitive and based on experienceSchedule: 4 days per week. No Weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Be the Friendly Face That Starts Every Great Visit

Gwinnett Animal Clinic (GAC) is growing, and we’re ready to welcome an experienced Client Service Representative to our team. As a well-established, four-doctor practice, we’ve proudly served Lawrenceville and the surrounding communities since 1966.

For decades, we’ve worked to be more than a veterinary hospital—we strive to be a trusted partner to pet owners. Client education, excellent customer service, and compassionate veterinary care are at the heart of what we do.

Our Client Service Representatives are a vital part of our care team, helping create a welcoming, organized, and positive experience for every client and patient who walks through our doors. We’re looking for a motivated, dependable, and compassionate self-starter who enjoys helping others and is excited to grow alongside a busy veterinary practice.

Why Our Client Service Representatives Love Working Here

• Join a growing, established four-doctor veterinary practice
• Become part of a hospital that has served its community since 1966
• Work with a team that values exceptional customer service and client education
• Play an important role in creating positive experiences for pets and their families
• Build your knowledge and career within the veterinary field
• Work in a collaborative environment where everyone contributes to the success of the practice
• Make a meaningful difference by helping clients navigate their pets’ care

What Our Client Service Representatives Do

• Greet clients, patients, and visitors in a friendly and professional manner
• Answer and direct incoming phone calls
• Respond to client questions and provide excellent customer service
• Schedule appointments and maintain accurate client and patient information
• Manage emails, messages, and routine administrative tasks
• Assist clients with requests, concerns, and follow-up needs
• Maintain an organized and welcoming reception area
• Communicate effectively with clients and members of the veterinary team
• Support the team with additional office responsibilities as needed

What You’ll Bring

• Excellent communication and customer service skills
• A professional, positive, and dependable attitude
• Strong organizational and multitasking abilities
• Basic computer skills
• Ability to work independently while also contributing to a team
• Motivation to learn and grow within a busy veterinary practice
• Compassion for pets and the people who care for them
• A helpful, solutions-focused approach to client interactions
• Previous receptionist or customer service experience is a plus

The Extras You’ll Actually Feel

At Gwinnett Animal Clinic, the front desk is more than a reception area—it’s where relationships begin. You’ll have the opportunity to help clients feel heard, welcomed, and supported while keeping a busy veterinary practice organized and moving forward.

You’ll also be joining a hospital with decades of history and a future that continues to grow. If you’re looking for an opportunity to strengthen your customer service skills, expand your veterinary knowledge, and build a career alongside an established team, you’ll find plenty of room to do just that here.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re a dependable, compassionate people-person who thrives in a busy environment and wants to build your career in veterinary medicine, Gwinnett Animal Clinic would love to hear from you.

Bring your customer service skills, your ability to keep things organized, and your enthusiasm for helping pets and people—we’ll provide the opportunity to become part of an outstanding and growing veterinary team.

Apply today and grow your career with Gwinnett Animal Clinic!

Diversity, equity, inclusion, and belonging are core values at Gwinnett Animal Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.