Job Description

Locations: Columbia, Missouri

Categories: Client Care

Req ID: 16567

Who we are

Horton Animal Hospital Discovery is Hiring an Experienced Client Care Specialist!

Position Details

Role: Experienced Client Care Specialist

Status: Full-time (average 36–40 hours per week)

Salary: Competitive based on experience and skill set

Schedule: 3 x 12-hour shifts with occasional Saturdays

Experience: At least 1–2 years in a small animal practice or kennel setting

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a client care role where your opinions are valued, your ideas are heard, and teamwork is more than a buzzword?

We’re building something special at Horton Animal Hospital Discovery, and this is your chance to be part of it. We’re looking for an experienced Client Care Specialist who brings creative ideas, sharp critical thinking, and a genuine drive to be the best. If this sounds like the team you’ve been looking for but thought didn’t exist, you may have just found it.

Our team runs on a “better together” philosophy, and we appreciate the diversity every team member brings to our practice. We also believe in a great life outside the hospital, so our scheduling reflects the importance of self-care, and our benefits support a healthy, positive work environment.

Why Our Veterinary Receptionists Love It Here

• A “better together” team that values your opinions, listens to your ideas, and treats teamwork as a core value
• A weekday-focused schedule with scheduling flexibility to support a healthy work-life balance
• Mentoring and support as you grow and advance your career
• A clinic culture that celebrates your unique awesomeness
• Occasional coffee runs, potlucks, and meals on us
• A fridge stocked with drinks and snacks, always

What Our Veterinary Receptionist Does

As our Client Care Specialist, you’ll be the welcoming voice on the phone and the friendly face at the front desk, and you’ll help care for our patients behind the scenes, too.

• Answer a multi-line phone system with warmth and professionalism
• Greet clients and patients as they arrive and leave the hospital
• Schedule and confirm appointments for general and emergency services
• Handle cash and payment transactions, including CareCredit, Scratchpay loans, and insurance claim forms
• Place outbound follow-up calls to clients and reach out to prospective clients
• Complete accurate medical documentation and billing
• Provide compassionate care and a home away from home for hospitalized pets
• Help keep the hospital and our patients clean, comfortable, and well maintained
• Treat every animal humanely and with compassion, regardless of the situation
• Support the hospital’s ethical principles and standards of practice in all you do

What You’ll Bring

• At least 1–2 years of experience in a small animal veterinary practice or kennel setting (required)
• Strong communication and client service skills, with the tact and diplomacy to navigate sensitive conversations
• A self-starter mindset and the ability to multitask in a busy hospital
• A professional, friendly, and hospitable approach with clients and patients
• A team-first attitude and the ability to work well with every member of the team
• Regular attendance and reliability
• Availability to work weekends, nights, and holidays as needed
• Comfort being on your feet for most of an 8–12-hour shift
• The ability to lift up to 50 lb unassisted

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re passionate about animal care and love making every client feel welcome, we’d love to hear from you. Join a team of dedicated professionals committed to providing the highest quality care for our patients, and help us keep building something special as our next Client Care Specialist.

Apply today and join the team at Horton Animal Hospital Discovery!

Diversity, equity, and inclusion are core values of Horton Animal Hospital Discovery and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.