In home care, families may not remember every detail of a care plan, but they remember the person who answered the phone, listened carefully, took ownership, and made them feel that their loved one truly mattered.
We are looking for that person.
Homewatch CareGivers of Yorba Linda is seeking an experienced Client Care Manager who is exceptional at building relationships with seniors, family members, caregivers, and healthcare professionals. This is a highly visible, client-facing leadership position for someone with a big heart, excellent instincts, and the confidence to step in and take charge when a situation becomes difficult.
The right person will make every client feel like our most important client, while still being able to establish boundaries, have honest conversations, and hold people accountable when necessary.
The Client Care Manager is the primary relationship owner for our clients and their families. You will spend significant time visiting clients in their homes, understanding their needs, resolving concerns, supporting caregivers, and making sure the care we promised is the care we are delivering.
This is not primarily a desk position. It requires someone who enjoys being in the field, connecting with people, and responding quickly when circumstances change.
Your responsibilities will include:
You are a natural relationship-builder. People trust you quickly because you listen well, communicate confidently, and make them feel heard.
You are warm and compassionate, but you are not a pushover. You know when someone needs reassurance and when a situation requires a direct conversation, a clear boundary, or immediate action.
You move with urgency. When a client or family member needs help, you do not let the issue sit in an inbox while everyone waits for someone else to handle it.
You are persuasive and comfortable communicating with many different personalities. Whether you call it influence, presence, or simply the gift of gab, you know how to bring people together and move a situation toward a solution.
You also understand that great client service is more than being friendly. It requires strong follow-through, attention to detail, accurate documentation, and the ability to coordinate many moving pieces at once.
We are especially interested in candidates with experience in:
An LVN, RN, or other healthcare professional could be an excellent fit, although a nursing license is not required. We are a non-medical home care agency, but healthcare knowledge and sound clinical instincts can be valuable when recognizing changing needs and communicating with families.
Spanish-English bilingual skills are a strong plus but are not required.
Home care is a 24-hour business, even though this is primarily a weekday position.
This is a full-time role with a regular Monday-through-Friday schedule. It also includes:
The on-call responsibility is shared. This is not a position in which one person is expected to carry the phone every night or every weekend. However, every member of our leadership team must be willing to step in when our clients, caregivers, or teammates genuinely need support.
For 15 years, Homewatch CareGivers of Yorba Linda has helped seniors and families navigate some of the most difficult and personal moments of their lives.
We are an established home care organization with an experienced office team, a strong local reputation, and plans for continued growth. We are not simply filling a coordination position. We are looking for someone who wants to help strengthen how we care for clients, support caregivers, and operate as a company.
The person who succeeds in this role will have:
If you are an experienced care professional who builds trust quickly, communicates confidently, solves problems with urgency, and believes every client deserves to feel important, we would like to meet you.
Please submit your resume along with a brief explanation of your experience working directly with clients and families.
Homewatch CareGivers of Yorba Linda is an Equal Opportunity Employer.
Compensation: $70,000.00 - $75,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.
Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.
This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
We offer a variety of services for Home Care agencies, on how to improve closing ratios, develop referral sources and sales accounts, master network marketing, leveraging volunteering for business, qualifying accounts, and how to create power partners for business.
This is done through:
Coaching - this is where we will act as your sales director and guide either the business own and/or sales rep on what they need to do to develop accounts and drive revenue.
Professional Development Seminars - if your business has multiple sales reps and business has been lagging, perhaps a professional development day is what you need. We will customize a seminar for your exact product and industry and come in for either a 2 hour or 8 hour seminar. contact us for pricing as it's per person.
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