Job Description

Job Requisition ID: 41755

• Build your capability across large-scale remediation, claims and complaints programs that improve outcomes for customers across financial services and the public sector.
• Thrive in an innovative, collaborative people culture
• Mentoring, coaching and leadership programs to help you make an impact that matters

This is a great Melbourne-based hybrid opportunity to join Deloitte's Regulatory Operations business and help deliver complex operational programs that improve critical services at scale.

What will your typical day look like?

You'll support large-scale operational engagements spanning claims, complaints, remediation, grants and regulatory response programs. That might mean helping map a remediation process for a major insurer, analysing workflow issues in a complaints program, or contributing to high-volume claims assessment for a public sector client where quality, fairness and timeliness matter.

Working at the intersection of operations, regulation and customer outcomes, you'll help solve complex delivery challenges using process mapping, data analysis, project support and technology. The work is practical and fast-moving, with plenty of opportunity to build your skills while contributing to solutions that are scalable and built to last.

No two projects look quite the same, so you'll get exposure to a broad mix of work, stakeholders and delivery environments. Along the way, you'll collaborate with specialists across operational excellence, regulation, methodology, quality, project management and technology while building strong consulting and operational problem-solving capability.

About the team

Operate is one of Deloitte's core transformation pillars, focused on running, maintaining and enhancing critical client services on an ongoing basis. Within this team, you'll be part of a group known for tackling complex operational processing challenges across financial services and government, with deep capability in claims, complaints, remediation, regulatory advisory and workflow operations. The work is hands-on, large-scale and grounded in helping organisations deliver fairer, smoother experiences for the people who rely on them.

Enough about us, let's talk about you

You may have all or some of the following skills/experiences:

• Experience in financial services or public sector environments across areas like banking, insurance, superannuation, investments, lending, credit or service delivery
• Experience supporting operational projects, remediation activities, investigations or program delivery
• Strong problem-solving skills, with exposure to process mapping, data analysis or operational improvement
• Confidence working in evolving environments with changing priorities and multiple stakeholders
• A thoughtful approach to balancing quality, risk and customer outcomes
• Strong communication skills and a collaborative, proactive mindset
• Experience in claims, complaints, remediation or regulatory programs would be highly regarded

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We're always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction - whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone's perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We value in-person connection with our clients and our colleagues. We offer several ways for you to work flexibly so that you can serve your clients, stay connected with your team, and manage your personal priorities.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we'd love to hear from you!

#LI-Hybrid

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.