Job Description

Location Overview
Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

As Experience Team Supervisor, you will oversee the daily operations of the Experience Team while actively engaging in the design, coordination, and execution of guest itineraries. You will inspire and guide your team to deliver seamless, personalized service while ensuring all guest touchpoints reflect Aman’s standards of excellence.

Key Responsibilities

Team Leadership & Development

· Support the onboarding and training of new team members

· Provide ongoing coaching and re-training to maintain service excellence

· Ensure team readiness, organization, and adherence to departmental standards

· Motivate and guide the team to maximize performance and guest satisfaction

Guest Experience & Sales

· Actively manage the booking and coordination of guest activities, dining, spa services, and special requests

· Build personalized itineraries for upcoming arrivals and maintain communication throughout the guest journey

· Engage directly with guests in person, by phone, and via email

· Take ownership of VIP guests, ensuring consistent follow-up and a seamless experience

· Identify opportunities to enhance revenue through thoughtful upselling

Operations & Coordination

· Ensure smooth execution of all guest experiences and events

· Maintain accurate vendor information and ensure quality standards are upheld

· Collaborate closely with Front Office, Reservations, Food & Beverage, and Spa teams

· Monitor service delivery and make real-time adjustments to enhance guest satisfaction

· Assist with departmental projects and support other teams as needed

Continuous Improvement

· Propose ideas and enhancements to improve offerings and operational processes

· Contribute to the development of unique, curated experiences for guests of all interests and abilities

· Maintain awareness of guest feedback and evolving preferences

Requirements

· Previous experience in concierge, guest services, or luxury hospitality preferred

· Proven ability to coordinate activities and manage detailed guest itineraries

· Strong leadership skills with experience training or guiding team members

· Exceptional communication and interpersonal skills

· Highly organized with strong attention to detail and multitasking ability

· Positive, engaging, and service-oriented personality

· Ability to perform under pressure and handle challenges with professionalism

· Flexible schedule, including evenings, weekends, and holidays

· Ability to work both indoors and outdoors in varying climates

· Physically able to stand for extended periods and lift up to 45 lbs

· Strong cultural awareness and sensitivity

· Clean driving record required

· Multilingual skills are a plus

Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included and at home.

•Competitive compensation and incentive opportunities.
• Medical, dental and vision insurance.
• Paid time off and holiday entitlement.
• Complimentary meals during shifts.
• Learning and development opportunities within Aman Group.
• Opportunities for internal growth and career progression.
• Access to resort facilities and colleague programmes.
• Supportive and inclusive team environment.
• Unique opportunity to work within a world-renowned luxury hospitality brand.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to join us on our journey.