Job Description

Experience Strategy Intern

Join us as an Experience Strategy Intern in Dell’s Enterprise Design Group’s UX Services Design team in Austin, Texas to do the best work of your career.

What you’ll achieve

As an Experience Strategy Intern, you will help uncover customer needs and turn research insights into actionable experience strategies that shape Dell’s enterprise software based products and services. You will work closely with a senior Experience Strategist and partner with product management, product strategy, research, content and design teams on journey maps, opportunity assessments, and early concepts that define what we build and why.

You will:

• Support primary and secondary research, including competitive reviews, best-in-class CX examples, and heuristic assessments of current products
• Synthesize research findings into clear insights, personas, and journey maps that guide design business and product research
• Help identify and prioritize opportunities to improve Dell’s customer experience, including near-term experience quick wins
• Create scenario designs, storyboards, and concept cards, and help gather feedback on early concepts
• Prepare presentations and workshop materials that tell a compelling, customer-centered story to stakeholders

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Currently pursuing a bachelor’s or master’s degree in Human-Computer Interaction, UX or Service Design, Design Strategy, Cognitive Psychology, Business, or a related field
• Foundational knowledge of user-centered design and research methods, such as interviews, surveys, and usability testing
• Interest in, or exposure to, journey mapping, personas, or service blueprints
• Strong analytical, problem-solving, and creative-thinking skills, with the ability to turn findings into actionable concepts and ideas
• Clear written, visual, and verbal communication, comfortable collaborating across teams and presenting

Desirable Requirements

• A portfolio or coursework showing research synthesis, journey maps, software concepts and/or strategic design work
• Familiarity with tools such as Figma, FigJam, Miro, or PowerPoint, or exposure to enterprise technology or B2B services
• Familiarity with AI tools such as Claude, Figma Make, Devin, Co-pilot

Compensation

Dell is committed to fair and equitable compensation practices. The hourly salary range for this position is $29.60 - $31.80.

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.