Job Description

Are you ready to redefine the future of retail? As the Experience Shop Head, you'll be at the forefront of creating immersive, customer-centric retail experiences that elevate brand perception, drive sales, and foster lasting loyalty. This role is your chance to blend strategic vision with operational excellence, transforming physical spaces into dynamic brand destinations that captivate customers and set new industry standards. If you're passionate about innovation, leadership, and delivering exceptional retail experiences, this is your opportunity to make a lasting impact!

You will be delivering a seamless, immersive, and customer-centric retail experience that directly impacts brand perception, loyalty, and sales performance. This role bridges operational excellence with experiential marketing, ensuring that every aspect of the store aligns with the company’s brand promise and commercial objectives.

With the retail landscape increasingly focused on experience-led engagement, the Experience Shop Head is critical for differentiating the store from competitors, increasing dwell time, boosting conversion rates, and fostering brand loyalty. This role not only safeguards operational efficiency but also transforms the store into a destination that drives both immediate revenue and long-term customer relationships.

Role and Responsibilities

Roles and responsibilities include, but is not limited to:

• Brand Shop Strategy Development

  • Collaborate with other groups to enhance customer engagement and brand visibility in experience shops

• Brand Shop Expansion

  • Lead the growth and rollout of brand shops

• Brand Shop Performance and Report Management

  • Manage and consolidate performance reports to track and assess activities

  • Monitor sales, operations, and customer experience

• Brand Shop Execution (Merchandising & Promo)

  • Implement effective merchandising and promotion to drive traffic and sales

• Brand Shop Design, Construction & Maintenance Management

  • Monitor end-to-end process of designing, building, and maintaining brand shops

• Agency, Vendor, and Dealer Management in Relation to Brand Shop Construction

  • Manage brand shop and 3rd party partners involved in the physical development of brand shops

• Business Partnership with Key Malls

  • Cultivate strong relationships with mall operators to secure prime locations and favorable terms

• Brand Shop Partner Management

  • Conduct business reviews with brand shop partners to ensure brand standards and performance goals are met

  • Negotiate dealer existing location for conversion to brand shops

  • Initiate bidding and partner selection brand shops

• Brand Shop Contract Management

• Trade Audit

  • Conduct audits to verify compliance with brand standards and optimize retail execution

• Brand Shop O2O Management

  • Bridge online and offline experiences for seamless customer journeys in brand shops

• Budget Management

  • Oversee and optimize budget to ensure efficient resource allocation

Skills and Qualifications

To be successful in this role, you must have/be able to:

• Bachelor's Degree holder with a minimum of 15 years of relevant work experience.

• Strong leadership skills with the ability to command authority and inspire teams.

• In-depth knowledge of brand shop strategy, innovation, and retail operations.

• Proven experience in working with and building connections with malls or retail stores.

• Expertise in store leasing, operations, and contract management.

• Ability to manage budgets effectively to ensure optimal resource allocation.

• Experience in conducting trade audits to ensure compliance with brand standards.

• Strong negotiation and partnership management skills for vendor, dealer, and mall relationships.

• Proficiency in managing online-to-offline (O2O) integration for seamless customer experiences.

• Willing to work fully onsite at McKinley Hill, Taguig

Create an experience that leaves a lasting impression. As the Experience Shop Head, you'll have the power to shape the future of retail, drive growth, and build meaningful connections with customers. If you're ready to lead with vision and passion, we invite you to apply and join us in revolutionizing the retail landscape!

Your journey to transforming retail starts here—apply today!

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