Job Description

Permanent Full Time

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As an Experience Research Analyst in the Research, Insights and Voice of the Customer team, you will contribute to the execution of research projects that inform strategic decisions across Canada Life. You’ll apply foundational skills in data handling, survey execution, and insight generation, while continuing to build expertise through hands-on experience and mentorship. This role is suited to individuals with early-career experience in research who are ready to deepen their capabilities in a collaborative, fast-paced environment. This role is located in Toronto, Ontario and is hybrid 3 days a week in office.

The position will have a stronger focus on quantitative work, including data analysis, survey design, and performance measurement. You’ll support projects across Customer Experience (CX), Brand Experience (BX), and User Experience (UX) domains, with potential opportunities to engage in qualitative research depending on project needs.

What you will do

• Research Execution: Support the development and execution of CX, BX, UX, and ad-hoc Market Research (MR) projects for internal client groups across Canada Life, under the guidance of senior team members.
• Data & Tools: Apply research tools such as Excel, PowerPoint, Qualtrics, and SPSS to manage and analyse data, while continuing to build proficiency.
• Insight Generation & Storytelling: Identify trends in data and assist in crafting compelling narratives that support business decisions.
• Stakeholder Engagement: Participate in meetings, document feedback, and ensure stakeholder needs are captured accurately.
• Collaboration: Work cooperatively with team members, contributing to shared tasks and project goals.
• Project Management: Follow project plans, communicate blockers, and ensure timely delivery of assigned tasks.
• Strategic Acumen: Develop an understanding of business context and ask thoughtful questions to deepen insight.

What a Typical Day Looks Like

• Analysing survey data to uncover trends and performance insights
• Collaborating with colleagues on CX, BX, and UX project deliverables
• Preparing visual reports and presentations for internal stakeholders
• Attending project meetings and capturing feedback for action
• Managing survey platforms and ensuring data quality
• Responding to ad-hoc requests from internal clients with agility and precision

What you will bring

• Undergraduate degree, preferably in Business, Social Sciences, Economics, Statistics, or a field related to research and analytics
• Approximately 1–3 years of experience working in supplier-side research (e.g. Ipsos, Abacus, RSG, Environics, Leger, Forum Research, etc.)
• Successful completion of the Research Analyst Postgraduate Program (Humber, Georgian, or Algonquin postgrad programs) strongly preferred
• Strong written, verbal, and presentation skills
• Attention to detail and analytical thinking
• Proactive and curious mindset
• Ability to work effectively in a team environment
• Familiarity with Microsoft Office, especially Excel and PowerPoint
• Experience or interest in survey platforms like Qualtrics is an asset
• Bilingual in English and French is an asset
• Qualtrics certification (DesignXM, Research Core Advanced, or similar) is considered a strong asset. Selected candidate will be required to obtain certification within 6 months of successful hiring
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $60,000 - $89,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. 

• Financial Security: Company-matching pension plan, share ownership program and additional investment options.

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted

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