TikTok

Experience Operation Manager-TikTok

TikTok  •  Singapore, SG (Onsite)  •  2 months ago
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Job Description

About the team

The TikTok Product Team aims to realize the development of international video business and build and maintain industry-leading products. This includes user growth, user products, author products, search products, business analysis and other core business scenarios to support the rapid development of products on the global track. It also includes service architecture, basic technology and other directions to ensure that the business continues to serve users with high quality, efficiency and security.

Responsibilities

1. Own end-to-end user product experience for TikTok. Be responsible for deconstructing user experience pain points, formulating optimization solutions and strategies, and driving cross-functional collaboration with product and R&D teams to implement experience improvement initiatives.

2. Conduct proactive risk prevention based on upstream product strategy iterations, feature updates and relevant policy adjustments across the product teams.

3. Establish solid collaboration mechanisms with internal teams and external partners to timely identify, follow up on and drive resolution of user demands related to product features.

4. Leverage AI tools and intelligent solutions to monitor overall experience metrics, assess experience health levels, and identify latent experience issues in a timely manner.
TikTok

About TikTok

Inspire Creativity and Bring Joy

Industry
Arts & Entertainment
Company Size
10,000+ employees
Headquarters
Los Angeles, California
Year Founded
Unknown
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