Job Description

ABOUT BIGLIGHT

Biglight is an experience design agency that combines customer insight, UX and design with constant innovation and experimentation to help leading brands create remarkable customer experiences.

Our unique approach allows brands to understand the unmet needs of their customers and transform the way they meet them through testing, personalisation and service innovation across all channels.

Why Biglight?

At Biglight, we believe your career should be an exciting journey of growth, impact and creativity. We’re offering you an opportunity to shape the future of user experiences for some of the world’s leading brands, while you develop your own path.

We're a people business that depends on the talent and experience of a remarkable team of specialists to deliver excellent services to our customers. We hire the very best people, regardless of background, and provide an environment where they can develop and grow, whilst working with some of the best brands in the world including The North Face, Vans and Marks and Spencer.

What’s in it for you

Work on exciting, real-world projects

You’ll collaborate with our clients on various projects, working alongside senior team members to gain experience in both research and design. Whether it’s wireframing, running usability tests, or advocating for user-centred solutions, you’ll be constantly learning by doing,

See your ideas come to life

At Biglight, your work will have real, measurable outcomes. You’ll help shape user experiences that have a direct impact on our client’s success and play a key role in delivering creative and strategic solutions.

Grow with us

We’ll help you to hone your skills across a wide range of methodologies, from user research to experience design. As you gain confidence, you’ll have the change to lead segments of projects, run workshops and work closely with clients.

Requirements

Skills we admire

Curious and innovative

You love to understand behaviours and translate insights into meaningful actions, and you’re continually looking for ways to improve the way you do things.

Strong opinions, loosely held

You’re not afraid to make a case and can present your thinking convincingly to clients and stakeholders.

Collaborative and creative

You do your best work when working with others to turn complex problems into simple solutions. You’re a clear communicator and understand that design has just as much to do with words as it does with visuals.

Organised and self-motivated

You can make decisive decisions and have strong critical thinking skills.

What you’ll be doing day-to-day

CONDUCTING USER RESEARCH:

• Support the planning and execution of user research activities like interviews and usability tests
• Help analyse both qualitative and quantitative data to uncover user needs, behaviours and painpoints
  
  

CONTRIBUTE TO UX DESIGN:

• Create key UX deliverables such as wireframes, user flows and customer journey maps, collaborating with senior designers for feedback and guidance
• Ensure your designs align with user needs and business goals, balancing creativity with functionality

CLIENT COLLABORATION:

• Take part in client meetings and workshops, gradually leading sections and presenting insights or ideas confidently
• Work with clients to help them understand the value of user-centred design

SUPPORT STRATEGIC THINKING:

• Work with senior team members to translate research insights into practical design solutions
• Engage in discussion with on design strategy and advocate for user experience improvements

LEARN AND DEVELOP:

• Grow your expertise with tools like Figma, Miro and Google Slides, working alongside experienced team members
• Receive regular feedback and mentorship, helping you refine your design processes and research skills

EXPERIENCE, SKILLS, EDUCATION AND PERSONAL ATTRIBUTES

• 2 to 4 years experience in experience design, with examples of successful projects where you’ve contributed to both UX research and design
• Comfortable with UX tools such as Figma, Miro and other digital collaboration tools
• Strong communication skills, you’re able to present your ideas clearly and can work with feedback from clients and colleagues
• Collaborative and creative, you enjoy working as part of a team to solve complex problems
• Curious and organised, you’re eager to explore new ideas and are capable of managing your workload

Benefits

• Competitive salary
• Enhanced maternity/ paternity pay
• Access to Perkbox Employee benefits platform
• Hybrid office/ home working
• Regular business updates and company socials
• Opportunities for professional growth and career development
• 25 days annual leave
• Being part of a dynamic, fast-paced agency environment
• Working with a team of incredibly talented professional colleagues

We are committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to contribute their authentic selves.