Capitec

Experience Design Head

Capitec  •  Stellenbosch, ZA (Onsite)  •  15 hours ago
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Job Description

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

  • To lead organisational transformation by driving strategic Experience Design leadership and embedding human-centred design practices across the enterprise and through the Centre of Mastery.
  • To establish and evolve the vision and direction for Capitec’s Experience Design discipline in alignment with business strategy and brand value, building and nurturing a world-class capability that delivers measurable business impact, while creating exceptional, innovative user experiences across all channels through robust design standards and practices.

Education (Minimum)

  • Bachelor's Degree in User Experience / User Design or Information Technology - Computer Science

Education (Ideal or Preferred)

  • Certification in Management or Other

Knowledge and Experience

Experience:
• Experience managing large, distributed UX teams
• Strong background in digital product development
• Experience with enterprise-scale design systems
• Competence in setting standards, managing processes and driving continuous improvement.

Knowledge:
• Deep understanding of business strategy and product development lifecycles
• Deep understanding of UX principles, design thinking and human-cantered design methodologies.
• Familiarity with UX research techniques, usability testing and analytics.
• Awareness of industry trends, emerging technologies and best practices in UX.

Skills

  • Analytical Skills
  • Commercial Thinking Skills
  • Decision making skills
  • Interpersonal & Relationship management Skills
  • Leadership Skills
  • Negotiation skills
  • Problem solving skills
  • Strategic Thinking Skills

Additional Information

  • Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec

About Capitec

Imagine simple, affordable banking solutions that work for you – just like it does for over 25 million South Africans. They’re banking smart, paying less and getting more value every day with us.

As the country’s leading digital bank, we’re proud to have been voted the Coolest Bank by the youth in the 2024 Sunday Times GenNext Awards.

With 880 branches and a team of over 16,900, we’re here to grow with you.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Stellenbosch, ZA
Year Founded
2001
Website
capitecbank.co.za
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