Job Description

Shape the future of the employee experience by contributing to the design of agentic AI and adaptive digital experiences that empower 320,000+ employees to enhance their productivity and growth.

As an Experience Design Associate within the Employee Experience Design team, you will support the creation of AI-driven, adaptive user experiences that respond to user intent and evolving needs across self-service journeys. Leveraging your foundational knowledge of experience design principles, interaction design, and research practices, you will collaborate closely with senior designers and cross-functional partners to deliver clear, scalable, and user-centered solutions.

Your work will focus on small- to mid-sized features, contributing to the development of a growing agentic design system and helping define how systems respond across varied user inputs and scenarios. As a core contributor, you will translate user needs and business goals into effective product experiences, while continuing to build your craft in a dynamic, AI-driven environment. At the Associate level, you are expected to demonstrate proficiency in core design skills, contribute to team execution, and support the evolution of adaptive, conversational, and UI-based interaction patterns that drive consistent and intuitive employee experiences.

Job Responsibilities

• Contribute to the design and delivery of user experiences for small- to mid-sized features, ensuring alignment with user needs, business goals, and design standards.
• Assist in response mapping to define system behavior across different user inputs, journeys, and interaction scenarios.
• Design user flows, wireframes, and high-fidelity interfaces that support intuitive and scalable self-service experiences.
• Apply interaction and visual design principles to create consistent, usable, and engaging solutions across adaptive and conversational interfaces.
• Operate with an iterative design mindset, incorporating feedback, research insights, and usability testing to continuously improve experiences.
• Collaborate with product, engineering, and research partners to ensure design solutions are feasible, aligned, and effectively implemented.
• Contribute to the development and evolution of an agentic design system, including reusable components, patterns, and interaction models.
• Incorporate accessibility and inclusive design best practices into all work to support a diverse range of users.
• Utilize data, research, and user feedback to inform decisions and refine design outcomes.
• Clearly communicate design decisions and rationale to team members and stakeholders.

Required Qualifications, Capabilities, and Skills

• 2+ years of professional experience or equivalent expertise in experience design or a related UX discipline within the digital product space.
• Portfolio of design work demonstrating your strategic thinking, process, and high craft design deliverables.
• Experience in visual design (UI) and interaction design (UX), with a focus on creating highly crafted and functional digital experiences.
• Proficiency in storyboarding, wireframing, and prototyping to effectively communicate and refine designs.
• Familiarity with accessibility guidelines, inclusive design practices, and assistive technologies to ensure a diverse and inclusive user experience.
• Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Sketch, or Adobe Creative Suite).
• Bachelor’s degree in HCI, Human Factors, UX Design, or a related field, or equivalent professional experience.

Preferred Qualifications, Capabilities, and Skills

• Experience with agentic systems and designing GenAI tools.
• Conversation design experience.
• Experience building design systems.
• Experience working on early-stage or zero-to-one projects.