Job Description

Job Location: Maple Hospitality Group - CHICAGO, IL 60654
Salary Range: $25.00 - $28.00 Hourly

Job Category: Admin - ClericalWhat You Will Do:
- Reservation management on SevenRooms, OpenTable, and Resy
- Simultaneously operate multiple forms of communication systems throughout shift including VoIP software, business SMS software, Google Workspaces, and instant messaging platforms
- Become well versed in all operational details for all restaurants within the MHG brand
- Fully detail experience information for FOH and BOH teams
- Maintain accurate records within our guest profiles and reservations
- Go out of your way to accommodate our guests
- Communicate anticipated business demands daily to Director of Reservations (Daily Reporting, local events, and convention updates)
- Be flexible and able to adjust to the changing needs of the restaurants and guests
- Maintain a high level of professionalism, especially when handling confidential details
- Handle all guest situations with care and critical thinking
- Answer calls promptly and always maintain professional phone etiquette

QualificationsWho We Are Looking For:
- Thursday-Saturday evenings/closing shifts 5pm-11pm - Part Time
- Needs to have their own computer and dedicated home internet
- Must be able to take calls in a quiet/professional setting
- Minimum 5 years of hospitality or customer service experience
- Available all weekends, evenings, and some holidays
- Excellent verbal and written communication, and efficient typist
- Professional, articulate, friendly, and punctual
- Possesses and exhibits the drive to provide exceptional service
- Demonstrates higher order thinking and problem solving skills
- Must be able to work at a rapid pace while maintaining attention to detail
- Be considerate and willing to help fellow teammates
- Tolerate pressure, and work calmly and efficiently during busy times
- Skilled in time management
- Maintain professional background sounds throughout shift
- Food lovers wanted!
This role requires
- Must be able to be stationary for extended periods of time in a seated position.
- Must verbally communicate clearly with a fluency in English.  Additional languages a plus.
MHG is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status, or any other basis protected under federal, state, or local laws.