Job Description

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

SUMMARY:

Welcome and acknowledge all guests according to company standards; anticipate and address guest’s needs. Speak with others using professional language; accurately prepare and review written documents. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations.

EDUCATION and/or EXPERIENCE:

High School Diploma or General Education (GED) and a minimum of 2 years related experience desired; or an equivalent combination of education and experience. Experience working in Hospitality or luxury property preferred. Computer software skills required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcoming and greeting guests with a warm welcome to our Pinehurst Home.
• Stay up to date accordingly in the latest developments to the department and overall Spa.
• Attend monthly meetings conducted by Supervisor and/or Department Manager.
• Must be able to accurately process transactions for guests. This includes, but is not limited to; checking in, checking out, book, move or cancel reservations.
• Must be able to take initiative and communicate with guests as well as management.
• Must have flexibility in scheduling.
• Must be comfortable in a high-traffic environment.
• Organization, multi-tasking and comfortable in a high-volume environment.
• Must be comfortable serving food and beverages (food is pre-packed). Over 18 to serve any alcoholic beverages. Will be asked to track food served.
• Excellent customer service and guest communication skills.
• Follow all safety and security protocols as per Pinehurst LLC. policies.
• Have extensive knowledge of services and products available to purchase.
• Have comprehensive knowledge of Pinehurst property and surrounding areas.
• Promote and sell retail products.
• Deliver daily documents to appropriate departments in a timely manner.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must be able to stand for longer shifts (8-10 hours) per shift. The employee is occasionally required to walk, climb or balance and stoop, kneel, crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.