Job Description

The Role

The Role
The Costa Mesa Experience Center Design Consultant is responsible for providing an exceptional customer experience through consultative interactions with specifiers, designers, architects (SDA), and clients at the Experience Center (EC) in Costa Mesa. The role involves generating sales growth, fostering partnerships, and delivering a world-class luxury experience to all visitors. The Design Consultant will also support event coordination and lead presentations, contributing to the overall growth and profitability of the company.

This role requires working at the Costa Mesa Experience Center from Monday to Friday.

You Will
Customer Interaction & Relationship Building

• Greet all visitors in the Experience Center.
• Build and maintain relationships with Specifiers, Designers, and Architects (SDA) in NYC through showroom interactions and involvement in industry organizations.
• Assist in hosting SDA/Customer events, including day and evening events.
• Attend offsite designer or sales events.
• Deliver product training that is both technically informative and highlights business benefits and competitive advantages.
• Maintain and update the specifiers, designers and architects database using Salesforce.
• Ensure the Experience Center is maintained and operating at the highest level.

Design Development

• Deeply understand key specifier community (kitchen/bathroom designers, interior designers and architects (both interior & landscape)) and their environmental influences
• Stay informed on trends, competitor activities, and customer behaviors that impact design and the key specifier community.
• Manage and cultivate relationships with key specifiers to leverage the Fisher & Paykel brand and drive growth.
• Ensure a seamless representation of the Fisher & Paykel’s value proposition across all SDA touchpoints.
• Initiate, develop and attend designer network events and retail events at the Experience Center to create new opportunities and strengthen existing ones,
• Deliver a globally aligned representation of product and brand, cultivate a momentum of enthusiasm and pull for F&P’s brand, products and service.

Product & Brand Ambassador

• Ensure accurate and complete representation of the brand and product messaging to all key specifiers.
• Maintain and ensure the availability of product assets, including descriptions, specifications, and installation guidelines.
• Act as the design liaison for in-market channel requirements.

Health & Safety

• Comply with all health and safety policies and procedures.
• Ensure that all activities are conducted safely and that potential hazards are reported and managed.

You Have

• Minimum of 2 years of experience in the appliance or building industry in design project management, sales, or marketing.
• Experience working in premium/luxury showroom sales, particularly with interior/kitchen designers and architects.
• Proven success in developing strategic partnerships and delivering quality results.
• Degree in Marketing, Business, or Interior Design preferred, along with relevant design credentials (e.g., AKBD, CKD, LEED AP).
• Strong creative and technical design skills, with the ability to read floor plans and elevations and make recommendations based on spatial and design principles.
• Strong commercial acumen with a deep understanding of industry sales/marketing and the Architect/Design industry.
• Excellent communication skills, both verbal and written.
• Advanced proficiency in Microsoft Office Suite and social media applications.
• Strong project management experience and the ability to manage external suppliers effectively.
• Understanding of relevant legislation and compliance, including trade practices and privacy legislation.

Our Benefits At a Glance
In addition to providing competitive medical, dental vision, life, and disability insurance, we offer:

• 401K with company match
• Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees are offered generous time away. Hourly roles accrue 20 days of paid vacation starting year 1 and exempt roles are eligible for our TAYN policy. We also offer 12 company holidays per year.
• Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all primary caregivers 26 weeks' paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as four weeks of paid leave for partners to spend time with their growing families.
• Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
• Exclusive Employee discounts on all F&P products
• Pet Perks
• Leadership and Career Development programs
• Role-specific Company Bonus

The base salary range for this position is $80,000 - $95,000. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.