Job Description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Experience Ambassador & Facility Coordinator serves as the sole onsite point of contact responsible for reception operations, facilities coordination, vendor management, workplace activations, and dual-entity financial administration across JLL and the Client.

This is a high-visibility, high-accountability role requiring strong operational ownership, structured prioritization, and the ability to manage concurrent responsibilities in a fast-paced corporate environment.

The position operates across two organizational structures and multiple financial and workplace systems, requiring disciplined execution and confident stakeholder management.

Core Responsibilities

Front-of-House & Workplace Experience

• Manage the front door area and visitors welcoming and guiding
• Maintain professional front-of-house presence
• Provide access coordination and guest support
• Handle mail and courier management
• Deliver responsive yet structured employee support
• Liaise with Landlord/BMO as a tenant perspective

Facilities & Operations Management

• Coordinate facilities maintenance and vendor servicing
• Liaise with building management and contractors
• Oversee pantry, stationery, and operational inventory
• Monitor monthly operational spend and cost tracking
• Ensure workplace compliance and safety procedures
• Responding Client's request per F&RE related tasks and conduct ad-hoc

Event & Activation Support

• Support internal events and weekly Bar Night logistics
• Manage vendor setup and guest coordination
• Provide coordination for Diageo departments
• Support basic AV coordination where required

Financial & Administrative Oversight (Dual-Entity Scope)

• Create Purchase Orders in JDE (JLL)
• Generate monthly IFM client billing invoices via Coupa Supplier Portal (JLL)
• Raise corresponding Purchase Orders in Coupa (Client's)
• Process invoices and submit Goods Receipts
• Coordinate finance approvals and payment timelines
• Track operational budgets and ensure documentation accuracy

Systems & Platforms

JLL Systems:

• JDE (PO & finance processing)
• Coupa Supplier Portal (vendor management & monthly client billing)
• Corrigo WO system (work order creation and follow up)

Client's Systems:

• Coupa (PO workflow & approvals)
• NewGen (invoice processing)
• Enablon (safety & compliance)
• Envoy (visitor management)
• CCure (access card management)
• Victor (CCTV monitoring)

The role requires comfort navigating multiple platforms while ensuring alignment across both entities.

Operating Expectations

This is a single-point-of-contact role designed for an individual who can:

• Independently manage competing priorities
• Set professional boundaries when handling ad-hoc requests
• Communicate realistic timelines confidently
• Balance service excellence with operational discipline
• Maintain composure under sustained workload demands

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.