Job Description
Expenses Software Support Consultant
Application Deadline: 14 June 2026
Department: Support
Employment Type: Permanent - Full Time
Location: Newcastle upon Tyne
Reporting To: Expenses Product Owner
Compensation: £28,000 - £29,500 / year
Join our growing Capture Expense team
We’re looking for an Expenses Software Specialist to join our newly established support team in Newcastle.
This is an exciting opportunity for someone with a technical support background who enjoys solving problems, working closely with clients, and helping businesses get the best from software and technology.
You’ll play a key role in supporting and onboarding clients onto Capture Expense, our modern expenses platform, helping deliver a high-quality customer experience from implementation through to ongoing support.
We are particularly interested in candidates with experience supporting financial systems, accounting software, SaaS platforms, or working with imports, exports, integrations, and client data.
As the proud recipient of the Payroll Service Provider of the Year 2025 award at the CIPP Annual Excellence Awards, we offer exciting opportunities for professional development, competitive bonus structures, and a collaborative work environment.
Our modern offices are located in Hoults Yard, nestled on the outskirts of the vibrant Ouseburn Valley. This area boasts a thriving creative community, rich local heritage, and a lively social scene.
What you’ll do
As an Expenses Software Specialist, you’ll become a product expert within Capture Expense, supporting clients across onboarding, training, technical support, and ongoing engagement.
You’ll work closely with customers to troubleshoot issues, guide implementations, deliver training sessions, and help clients maximise value from the platform.
This role is ideal for someone who enjoys a mix of technical problem solving and client interaction, and who wants to be part of building a new support function within a growing product team.
- Providing high-quality support to clients across the Capture Expense platform
- Troubleshooting issues relating to imports, exports, integrations, and user configuration
- Supporting onboarding and implementation activities for new clients
- Delivering client training sessions and product demonstrations
- Building strong working relationships with clients and internal teams
- Working collaboratively with Product, Development, Sales, and Operations teams
- Identifying recurring issues and opportunities to improve the client experience
- Developing strong expertise across the Capture Expense platform and associated financial systems
What you’ll bring
We’d love to hear from candidates who have:
- Experience in technical support, SaaS support, onboarding, or software implementation
- Exposure to accounting systems, finance platforms, payroll software, or expenses systems
- Experience working with CSV imports/exports, integrations, or client data management
- Strong troubleshooting and problem-solving skills
- Excellent communication skills with confidence speaking to clients
- A proactive and solutions-focused mindset
- The ability to manage multiple priorities in a fast-paced environment
Experience with expense management software or financial platforms would be advantageous, but not essential.
What's in it for me?
Why join us?
- Be part of a newly established and growing support team
- Work with a collaborative and supportive business
- Opportunity to influence processes and client experience from an early stage
- Exposure to payroll, fintech, payments, and SaaS technology
- Ongoing learning and career development opportunities
- Join an award-winning organisation with ambitious growth plans
If you enjoy technology, problem solving, and delivering excellent client support, we’d love to hear from you.
At Cintra, we firmly believe that our employees are the cornerstone of our success, and investing in their growth is synonymous with investing in the future of our company. As part of our commitment to nurturing our team, we are proud to offer:
- A competitive salary with generous bonus opportunities
- Hybrid and flexible working arrangements supporting your work-life balance
- Employer matched pension contribution to 5%
- Wellbeing support through our company-funded health plan, health checks and employee assistance program
- Onsite parking
- And more!
In addition to the above, we strategically invest in our employees giving our workforce the learning opportunities they need to keep moving forwards in their careers. We offer continuous employee training to keep knowledge fresh, skills sharp and develop confidence.
Ready to make expenses feel effortless? Apply now and help clients get the most from Cintra's platform.
Cintra is committed to data privacy and information security. This role includes responsibilities under UK GDPR and ISO 27001. All applicants must be eligible to work in the UK.
Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.
