Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.

IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.

IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

This role is responsible for supporting the country office information management requirements of the organization, facilitating the digital realization of strategic objectives and promoting knowledge exchange. The incumbent will be actively involved in both the development and implementation of information management projects, training and adoption of digital products as well as advancing business intelligence and reporting initiatives.

Under the direct supervision of the Information Management and Technology Officer, overall supervision of the Head of Resource Management, and in close coordination with the Regional Information Management and Technology Officer and relevant central ICT units, the successful candidate will provide the necessary Information Management and operations in the Country Office

1. Assist the development and maintenance of data systems and analytics, helping to ensure data integrity and provide insights for informed decision-making, including work on the mission's in-house software portfolio.

2. Assist advising the mission in the best use of technology and incorporating process improvements to optimize and serve IOM operations.

3. Assist in the implementation and adoption of digital initiatives and solutions.

4. Incorporate Information security features by design in IM solutions developed at the mission level, to meet the IOM information security standards.

5. Aid in the collection of business requirements and the preparation of documentation, ensuring the creation of application designs that are efficient, scalable and optimized.

6. Assist to develop and maintain codes from C#, .Net and software support like Microsoft Power Apps applications, portals, workflows and Services for business process automation using tools in compliance with the IOM systems architecture standards .

7. Contribute to the creation and maintenance of reliable documentation (i.e. SOP kits) to track software development portfolio including applications, business rules, database design, troubleshooting, user and technical manuals, and application installation and code deployment.

8. Support the design and development of Kobo forms tailored to each programme’s specific needs, including form logic, validation rules, key indicators, and multilingual support.

9. Keep track of existing and mission applications and identify opportunities for performance enhancement through collaboration with business stakeholders

10. Participate in the piloting, testing and implementing innovative solutions to meet mission business requirements.

11. Provide guidance and training to new staff, ensuring their integration into the team and equipping them with the necessary skills and knowledge for the development and use of IM systems.

12. Perform other related duties as may be assigned.

Required Qualifications and Experience

Education

• Bachelor's degree in computer science, Information Management, or a related field or other related technical fields from an accredited academic institution with three years of relevant professional experience, or

• Completed High School degree with five years of relevant professional experience.

• Specialized formal training on IT systems, business software (Microsoft Office) and web-based applications or other relevant industry certifications is an advantage.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in developing and deploying n-tier web-based applications using C#, .NET and software support and maintenance processes.
• Knowledge of Relational Database Data analyses and reporting; of modular and scalable systems, and software development lifecycle.
• Experience in Application Development, or similar software development methodologies.
• Experience in administering SQL database servers and/or using SQL queries and T-SQL programming.
• Familiarity with Microsoft SharePoint, Power Apps, Apower Automate and Power BI its web parts and creating workflows is an advantage.
• Excellent writing and communication skills in English are a distinct asset.
• Experienceinworkinginaninternational organization.

Skills

• Ability to create mock-ups, application prototypes and test integrations;

• Knowledge of integrating security in application development

• Ability to work in a team environment; able to initiate and manage group studies to learn more about supporting the current infrastructure;

• Ability to present ideas in a user-friendly language to non-technical staff and end-users' knowledge of an issue-tracking system an advantage;

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

DESIRABLE

Working knowledge of Arabic is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage Demonstrates willingness to take a stand on issues of importance.
• Empathy Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge Continuously seeks to learn, share knowledge and innovate.
• Accountability Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies