Job Description

• Ensure hand over processes of shipments and paperwork are normally operated
• Organize appropriate shifts and manning levels to meet business requirements.
• Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
• Manage receipt and lodgment of outbound shipments from country operations to ensure timely departure and uplift.
• Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
• Monitor ground handler and warehouse provider performance and complete all necessary reports.
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department

Job Requirement:

• Bachelor Degree in Business Administration or related field is required.
• 2-3 years Supervisory experience in a service industry/ Service Quality expertise will be an advantage
• Fluent in Speaking/Reading/Writing English is required
• Good Computer Skills: MS Word, Excel, Power Point, Internet & Email.
• Attention to detail and customer orientation
• Strong leadership skill with negotiation and organization skill