Job Description
Expansion Manager
Department: Expansion & Construction
Employment Type: Full Time
Location: Manager - UrgentVet
Reporting To: Lou Palermo
About UrgentVet:
UrgentVet bridges the gap between daytime general practice and emergency/overnight care, offering after-hours care for canine and feline patients without the additional expense of emergency clinic fees. Our practices offer care for common urgent cases, including wound management, ear infections, vomiting/diarrhea, and euthanasia, and each of our paperless clinics is specially designed to deliver efficient care and equipped with cloud-based EMR, digital x-ray, and a full suite of IDEXX in-house lab equipment. About the Position:
Reports To:
Vice President of UrgentVet Expansion
The UV Expansion Manager coordinates and supervises new clinic preparations leading up to the soft opening and through the Grand Opening phase of operations. They are responsible for mentoring new Practice Managers, implementing the 60-day DVM staffing schedule, certifying the Practice Manager and paraprofessional team in American Veterinary Group’s (AVG’s) LevelUp Training Program, partnering with corporate Compliance and Purchasing to prepare the facility to pass veterinary inspection, and collaborating with Marketing to achieve community outreach goals.
The UrgentVet Expansion Manager works closely with stakeholders across multiple departments within AVG to successfully launch de novo UV locations. Upon completion of the pre-opening Playbook, the Expansion Manager prepares the Practice Manager and the paraprofessional team to transition to the supervision of UrgentVet Operations. Start-up integration requires operational brand consistency, comprehensive team training, and up to date DVM and team staffing schedules. This is a remote role that requires extensive business travel.
Key Responsibilities
The job tasks and responsibilities will include, but are not limited to:
- Training & Development – Collaborates with the Director of Training & Development and UrgentVet Training Team to mentor and support newly hired UV Practice Managers (PMs). Certifies new hires in LevelUp Training of the American Veterinary Academy.
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Logistics – Partners with AVG Purchasing to organize and prepare the clinic for veterinary board inspection and Grand Opening. Partners with AVG Compliance to ensure that all Federal, state, and local permits & licenses are current.
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DVM Staffing – Supervises the new PM in executing the clinic’s 60-day DVM staffing schedule and team staffing schedule beginning at soft opening. Assists in on-boarding newly hired associate veterinarians (DVMs), and nurtures relationships between the new clinic and individual relief DVMs in the community, relief DVM agencies, and AVG general practice DVMs.
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Market Outreach – Supervises and mentors new PMs in outreach to local community. Collaborates with Marketing to foster relationships with AVG and non-AVG general practices (GPs), non-DVM pet-related businesses (boarding, grooming, retail), and local pet rescues & non-profits. Informs DVMs, paraprofessional teams, and pet parents about the UrgentVet vision and mission.
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Operations – Guides new PMs and clinical teams from soft open through the new clinic’s first few weeks, then transitions the new clinic to the UrgentVet Director of Operations.
Skills, Knowledge and Expertise
- Associate’s Degree (CVT/LVT/RVT) or equivalent experience in veterinary technology, 1-3 years’ experience in practice management or project management environment
- Bachelor’s Degree preferred
- Advanced knowledge of veterinary practice management software required, experience with eVetPractice preferred
- A commitment to the highest quality of patient and client care
- Excellent verbal and written communication skills
- Strong leadership skills and the ability to inspire others
- Well-developed time management skills
- A self-starter with the ability to analyze complex information, prioritize task completion, and meet deadlines
- A passion for leading, motivating, and teaching people of various personality types
- A proven ability to thrive in a fast-paced environment
- Intermediate to advanced skills with MS Office (Excel, Outlook, PowerPoint, SharePoint, Teams, Word, etc.)
- SmartSheet experience is preferred
- Former veterinary start-up experience a plus
- A positive, can-do attitude; strong people skills/emotional intelligence; excellent analytical skills; willingness to roll up your sleeves and chip in to help the team.
Benefits
- Opportunity for career advancement as UrgentVet continues to grow and expand clinic locations throughout the country
- Health Care Plan (Medical, Dental & Vision Options)
- 401k Match
- Generous paid time off (PTO)
- Paid Parental Leave + Paid Maternity Leave
- One (1) Work/Life Balance day off
- Short-term and long-term disability options
- Supplemental insurance options
- Discounted Veterinary Care
- Scrub allowance
- Hands-on and E-training
- Professional growth opportunities
- Bonus potential based on performance
