Job Description

As a Lead Customer Experience Training Professional here at Honeywell, you will play a crucial part in shaping our customer experience training initiatives. Your expertise in instructional design, training methodologies, and collaboration will be instrumental in designing and delivering comprehensive training programs that enhance the capabilities of our employees at all levels.

In this role, you will impact the organization by driving enhanced customer experiences, employee performance, and overall organizational success. By fostering a learning culture, delivering consistent experiences, and aligning training initiatives with strategic goals, you will position the organization as a leader in delivering exceptional customer experiences and set new standards of excellence in the industry.

Key Responsibilities

• Manage customer inquiries and provide timely and accurate responses
• Resolve customer issues and ensure a high level of customer satisfaction
• Collaborate with crossfunctional teams to address customer needs and improve the customer experience
• Identify opportunities for process improvement and contribute to the development of customer service strategies
• Build and maintain strong relationships with customers and internal stakeholders

YOU MUST HAVE

• 2 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs.
• Strong communication and presentation skills. Ability to effectively communicate concepts and ideas to diverse audiences.
• Knowledge of instructional design principles and adult learning methodologies. Experience in developing training materials and resources.
• Experience in collaborating with cross-functional teams and stakeholders. Ability to contribute to strategic decision-making and drive alignment with the customer experience vision.
• Analytical mindset with the ability to analyze training needs and evaluate training effectiveness.

WE VALUE

• Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree such as a Master's degree or MBA is preferred.
• Relevant certifications in customer experience management or related fields are a plus.
• Experience in managing training programs is a plus.
• Passion for delivering exceptional customer experiences. A customer-centric mindset and a commitment to exceeding customer expectations.
• Strong teamwork and collaboration skills. Ability to work effectively with cross-functional teams and stakeholders.
• Attention to detail and strong organizational skills. Ability to manage multiple tasks and deliver results within defined timelines.
• Continuous learning mindset. Willingness to stay updated with industry trends and best practices in customer experience training.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.