EXL

EXL_JOB_A2_5000561

EXL  •  Noida, IN (Onsite)  •  3 hours ago
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Job Description

  • Understanding of Insurance Finance and Accounting
  • Role primarily involves managing inbound calls from end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling.
  • Works towards maximizing cash inflows & reducing bad debts.
  • Understanding of O2C Cycle/AR, working knowledge of collections, account receivable analysis
  • Timely updates of process changes in SOP’s
  • Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
  • Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
  • Ensure fair methods are used to collect outstanding balance on the account
  • Have basic insurance and accounting knowledge and working knowledge of Accounts Receivables
  • Good understanding on cash posting and suspense handling
  • Ability to perform tasks by Standard Process DTPs and ensure to meet process SLA's
  • Good Communication Skills (Verbal and Written)
  • Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook)
  • Ability to prioritize & multi-task and exhibits meticulous attention to detail
  • Ensure that the assigned targets are met in accordance with SLA and Internal standards.
  • Strong team-working ability and interpersonal skills

Bachelor in any field excluding B-tech.

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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