Job Description

About VIP Hospitality LLC

Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.

EXIT/DO Supervisor – STAC
Location: Seattle-Tacoma International Airport
Reports To: Operations Manager

The EXIT/DO Supervisor oversees frontline staff assigned to exit and DO (Document/Directional Operations) areas, ensuring controlled passenger flow, proper staffing coverage, and adherence to operational procedures. This role is responsible for maintaining continuity of service, addressing operational issues in real time, and supporting team performance in a high-volume airport environment. Note: This is a temporary contract beginning April 1, 2026, and scheduled to run through January 16, 2027, with the possibility of renewal/extension.

Key Responsibilities:
• Assign staff to designated posts and maintain full operational coverage across exit and DO areas.
• Manage team rotations, including breaks and shift transitions, to ensure continuous coverage.
• Monitor passenger flow and adjust staffing or positioning to prevent congestion.
• Serve as the primary point of contact for operational issues, incidents, and escalations.
• Conduct pre-shift briefings and communicate daily operational priorities.
• Complete required reports, staffing grids, and incident documentation accurately on a timely manner.
• Enforce company procedures, airport regulations, and service expectations.
• Support onboarding, training, and ongoing performance management of team members.
• Maintain consistent presence in operational areas to direct staff and resolve issues.
• Coordinate with airport stakeholders and internal leadership as needed.

Minimum Qualifications:
• Minimum of 1 year of experience in customer service, security, or airport operations; OR 6 months of supervisory experience managing a team of 5 or more employees.
• Ability to operate in a fast-paced, high-traffic environment.
• Strong communication and decision-making skills.
• Ability to remain on feet and active for extended periods (up to 10 hours).
• Reliable attendance and ability to work assigned shifts.
• Must pass background check and obtain/maintain Airport Security Badge and U.S. Customs and Border Protection seal (includes fingerprinting).

• Capable to lift up to 50 lbs.

• Flexible availability, including early mornings, evenings, weekends, and holidays.

Preferred Qualifications:
• Experience managing queues, crowd control, or high-volume public interaction settings.
• Familiarity with airport operations and checkpoint/exit procedures.
• Multilingual communication skills or ASL proficiency.

Work Schedule:
Morning Shift: 4:30 AM – 1:30 PM
Evening Shift: 1:00 PM – 11:30 PM

Compensation:
$24.00 per hour

VIP Hospitality LLC is an equal opportunity employer and is committed to creating an inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.