Job Description

The Exhibitor Services Specialist is an entry‑level role responsible for providing frontline support to exhibitors throughout the event lifecycle, with a primary focus on pre‑show preparation and remote support during live events. This role builds foundational knowledge of Exhibitor Services systems, processes, and service standards while delivering accurate, timely, and professional customer support through multiple communication channels.

Responsibilities and Essential Job Duties

• Respond to exhibitor inquiries via phone, email, and chat with professionalism and accuracy.
• Enter and update exhibitor orders, payments, and account information in company systems.
• Learn and follow standard operating procedures (SOPs), service guidelines, and compliance requirements.
• Interpret exhibitor manuals, order forms, and event documentation to assist customers.
• Provide remote support to on‑site teams during active events as assigned.
• Assist with basic freight, payment, and order verification questions.
• Support post‑event closure activities, including documentation and follow‑up, in coordination with Business Operations.
• Participate in required training and development activities.
• Perform other related duties as assigned.

Requirements

• 1–3 years of customer service experience, preferably in trade shows, events, or logistics
• Strong verbal and written communication skills; capable of translating complex information clearly
• Proficient in Microsoft Office; advanced Excel and Salesforce experience preferred
• Exceptional organizational and time management abilities, especially in high-pressure environments
• Demonstrated ability to resolve problems independently and with empathy
• Perform the department’s internal and on-site event support functions as outlined which may involve traveling to event sites nationwide as scheduled.
• Comfortable with travel requirements (30% and above) and extended work hours during events
• Position requires overtime, including evenings, weekends and holidays
• High School Diploma required; college coursework or degree preferred
• Demonstrate Core Values of Caring, Commitment, Integrity, Spirit, Responsiveness, Inclusivity, and Teamwork
• Act as a responsible ESOP owner by making decisions that benefit the client and company daily
• Provide exceptional internal and external customer service in accordance with Shepard’s Blue Diamond Customer Service Program

Please note that the roles and responsibilities outlined in this job description are not exhaustive and may be subject to change. Additional tasks may be assigned as needed to meet the evolving needs of the company.

Benefits

• Medical
• Dental
• Vision
• Life and Disability Insurance
• 401 (k)