Job Description

[What the role is]

We are looking for an operationally strong and service-oriented individual to join the Choa Chu Kang Operations Department, which oversees the operations and maintenance of NEA's after-death facilities. The successful candidate will support the end-to-end facilities management of Choa Chu Kang Complex, including the Cemetery, Columbarium, and Crematorium, and contribute to the delivery of dignified, safe, and quality after-death care services to the public.

[What you will be working on]

You will be responsible for the following:

• Oversee the daily operations of the facility and installations, including building systems and services, landscaping, pest control, and conservancy.
• Ensure the proper functioning of all Mechanical & Electrical (M&E) systems, including air conditioning, lighting, and fire protection systems.
• Carry out daily site inspections across the facilities to monitor cleanliness, maintenance standards, safety, and overall site conditions, and follow up promptly on any defects/gaps identified.
• Supervise facilities management, landscaping, cleaning, and other outsourced contractors to ensure works are carried out satisfactorily in accordance with contract requirements.
• Coordinate and monitor preventive & corrective maintenance works in accordance with contract requirements.
• Monitor maintenance schedules and ensure timely completion of all works.
• Plan and carry out procurement of office equipment, supplies, stationery, and other operational requirements
• Perform administrative duties, including verification and processing invoices for payment.
• Handle and manage feedback, including investigation, follow-up actions and putting up report.
• Ensure compliance with safety, regulatory and operational requirements across the complex.
• Respond to, investigate, and coordinate the management of facilities-related incidents, including after office hours where required.
• Participate in major events such as Qing Ming Festival, 7th lunar month, annual shutdown servicing and any other organisational level events, including weekends and Public Holidays.
• Perform any other duties as assigned by the supervisor.

[What we are looking for]

Requirements

• At least 3 years of relevant work experience in Facilities Management, Estate Management, Engineering, or a related field.
• Good understanding of facilities management operations, maintenance practices, and contractor management.
• Proficient in Microsoft Office Applications.
• Good problem-solving, report writing & communication skills.
• Mature, tactful, independent, resourceful, and able to work effectively under pressure.
• Good interpersonal skills with the ability to work collaboratively with internal and external stakeholders.
• Willing to work in an after-death environment.
• Able and willing to work on weekends and public holidays when required.