Job Description

[What the role is]

We are looking for an operationally-strong and service-oriented individual to join the Mandai Operations Department (MAOD), which oversees the operations and maintenance of NEA's portfolio of memorial facilities. You will provide end-to-end facilities management across Mandai Complex, Yishun Columbarium and Kranji State Cemetery, and play a key role in delivering dignified, high-quality after-death care services to the public.

[What you will be working on]

You will be responsible for the following:

• Oversee the daily operations of the facility and installations, including building systems and services, landscaping, pest control, and conservancy.
• Ensure the proper functioning of all Mechanical & Electrical (M&E) systems, including plumbing, Heating, Ventilation, and Air Conditioning (HVAC), lighting, and fire protection systems.
• Carry out daily site inspections across the facilities to monitor cleanliness, maintenance standards, and overall site conditions, and follow up promptly on any defects/gaps identified.
• Supervise a team of facilities, landscaping, pest control, conservancy and other outsourced contractors to ensure works are carried out satisfactorily in accordance with contract requirements.
• Plan and coordinate preventive and corrective maintenance works in accordance with contract requirements.
• Monitor maintenance schedules and ensure timely completion of all works.
• Plan and carry out procurement of office equipment, supplies, stationery, and other operational items.
• Perform administrative duties, including processing invoices for payment, managing copier rental contracts, tracking paper usage, and coordinating the provision of uniforms.
• Handle and manage feedback, including investigation and follow-up actions.
• Ensure compliance with regulatory requirements and maintain safety standards within the facilities.
• Respond to and investigate any building-related incidents and coordinate with relevant authorities and internal stakeholders, including after office hours.
• Participate in major events such as Qing Ming Festivals, scheduled fire emergency exercises, annual shutdown servicing and any other organisational level events, including on weekends and Public Holidays.
• Perform any other duties as assigned by the supervisor.

[What we are looking for]

Requirements:

• At least 3 years of relevant experience in Facilities/Estate Management or Engineering.
• Proficient in Microsoft Office Applications.
• Good problem-solving, writing & communication skills.
• Mature, tactful, independent, committed and resourceful.
• Ability to interact and foster teamwork.
• Willing to work in after-life care service environment.
• Ability and willing to work on weekends and public holidays.