Job Description

[What the role is]

This is a customer facing position with the Temasek SkillsFuture Academy.

[What you will be working on]

The Customer Engagement Executive will be expected to perform the following responsibilities when appointed:

• Serve as the first point of contact for all enquiries, ensuring timely acknowledgement and coordinating internally with the Programme Management / Business Development teams to follow-up within 3 working days.

• Assist customers/students with product and service-related queries, issues, and requests via multiple channels (emails, calls, walk-ins)

• Conduct lead follow-up on programme/course enquiries, including tracking responses and closing the loop with customers.

• Resolve concerns and complaints effectively, aiming for first-contact resolution.

• Support operations at the TSA One-Stop Centre to ensure a customer-ready environment.

• Provide administrative and logistics support for events (e.g., Graduation Ceremony, new Course Orientation, Partners Appreciation Event, SkillsFuture Festival), and ad-hoc duties as required.

[What we are looking for]

• Qualification in any discipline with at least 2 years of experience in customer facing / engagement positions.
• Service quality mind-set with good communication skills.
• Meticulous and systematic.
• A team player with high initiative, resourceful and savvy with digital technology.
• Good time management, ability to multi-task and prioritise work.
• Proficient in Microsoft Office Suite applications, including Excel, PowerPoint, and Word.