Job Description

Operations Management
 Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
 Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
 Need to plan required manpower in line with volume fluctuations.
 150 plus staff needs to be handled independently with teamwork.
 Responsible for loss control of site.
 Need to analyze ops miss report and productivity.
 Need to ensure good hygiene of warehouse .
 Timely reply of customer queries.
 Not to compromise on safety of employees and premises.
 Timely escalations to Management on non-compliance.
 Timely revert on mail for any short/ excess shipments received.
 Plan for Improve productivity of the site.
 Layout wise manpower planning.
o Regional P & L management
 Ensure zero debits from customer.
 Avoid productivity loss in Ops to sustain margins.
 Ensure P & L in line within budget
Customer relationship Management
 Support in customer based on timely need.
 Resolving customer queries and sending reports timely.
 Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager