Job Description

Details for Voice Profile: - Walkin Interviews

Job Responsibilities

1. Escalates customer issues appropriately and correctly.
2. Demonstrates timely accurate and professional customer service.
3. Maintains a positive and professional demeanor and portrays the company in a positive light.
4. Demonstrates knowledge and use of departmental resources, policies and procedures.
5. Maintains email handle time, while remaining friendly and informative (after call email to customers).
6. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions.
7. Demonstrates appropriate sense of urgency for customer responses.

Criteria:

1. Should be ready to work in flexible shifts (US shifts majorly) – 24 * 7 process.
2. Adherence to company policies, rules and regulations.
3. To follow quality processes thoroughly using checklist standards.
4. Excellent English communication skills.

Soft skills:

1. Ability to effectively communicate his/her thoughts in a well-organized manner.
2. Excellent, live writing skills. Example: Ability to type a minimum of 22 words per minute with few grammatical errors in a back-and-forth conversation with a customer.
3. Friendly and upbeat style.
4. Ability to handle difficult or irate customers’ effectively.
5. Ability to set expectations and deliver information in a positive and articulate way.
6. Investigates and takes action to meet customer’s needs.
7. Solves routine problems effectively, gathering the information necessary from the customer.
8. Professional and positive in interactions with others and can establish rapport quickly.

Eligibility:

Qualification - HSC and Above

Experience - Fresher or Experienced can apply

Others:

Shifts timings – Rotational Shifts

Transport — Pick up and Drop

________________________________________________________________________________________________________________________________

Details for Non Voice Profile - Walkin Interviews

Job Responsibilities:

Responsible” The Doer” - The individual(s) who actually do the job. The degree of responsibility is defined by the accountable person. Responsibilities can be shared.
Accountable “The Buck Stops Here” - The individual who is ultimately accountable - their neck is on the line if the job isn’t done! They have the power of veto. Only one ‘A’ can be assigned to an activity or decision. They can delegate the ‘R’ (or choose to do them)
Consulted “In the Loop” - The individual(s) who need to be consulted prior to a final decision or action being taken. This is TWO-WAY communication. Consulted may not have a direct part in the task but is impacted by its completion. Their input may be necessary.
Informed “Keep in the Picture” - The individual(s) who need to be informed after a decision or action is taken. This is ONE-WAY communication. Input from the informed party is not necessary - but they will need to know. They may be required to take action as a result of the outcome

Education:

Graduate and undergraduate from any stream
Experience:

• Fresher allowed.

Technical Competencies: (Job related) :

• Should have working knowledge of computers

• Typing speed of 25 wpm with 90% accuracy

Soft Skills: (Job related)

• Good communication

• Commitment to achieve deadlines

• Learning Attitude

Others

• Comprehend English language and Average communicator

Shifts timings – Rotational Shifts

Transport — Pick up and Drop