Job Description

Create your future with Affin! ​​You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE
To handle customer interaction from various channels pertaining to product and services, resolving them within the standards set.

Location: Menara Glomac, Kelana Jaya.
Rotational shifts/days: 8:00 AM - 12:00 AM
Duration: 1-year Fixed Term Contract

KEY RESPONSIBILITIES

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking)
• Provide correct information and resolve problem efficiently within time frame.
• To avoid repeated mistake and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raise using case management with minimum error, within required timeline and customer information are protected.
• Handling Customer Complaints
• Complete daily logs/reports for reporting
• Undertake and administrative task delegated by Team Leader/Supervisor.
• Apply tact, patience (listening and empathy skills and practice professionalism when handling customer enquiries, problem or complaints).
• Exercise sound credit, customer service in accordance with the Bank objective, policies and guidelines.