About the Team & Business Line
Fund Administration is Citco’s core business, and our fast growing Citco Institutional Services line of business is highly competitive. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.
As a core member of the Fund Accounting – Institutional Services team, you will be working with some of the industry’s most accomplished professionals to deliver award-winning services for our complex client base.
*Location for this role is flexible*
Your Role
Operational Leadership & Management
Build and develop high performing leadership teams across functions through coaching and mentorship to senior leaders including SVPs, VPs, Managers, and Supervisors, fostering a strong performance and accountability culture.
Build a collaborative, empowered environment through effective delegation, training, motivation, employee engagement and career development.
Stakeholders’ Relationship Management
Manage relationships with all stakeholders through regular meetings, operational coordination and serving as a senior point of contact, conducting periodic service reviews to assess service quality and evolving client priorities.
Define, monitor, and manage client SLAs, ensuring transparency and accountability through robust reporting.
Operational Oversight & Service Delivery
Oversee daily operations and production across FA, Custody, DM and Pricing & Trade Capture, while ensuring timely, accurate, and consistent delivery against agreed service levels.
Ensure issues are escalated to LO in a timely manner.
Review performance dashboards, MIS, and KPIs regularly to ensure departmental targets and client commitments are met.
Develop, maintain, and validate operational procedures, controls, and best practices to drive consistency and efficiency.
Actively contributes to global processing initiatives, working closely with other regional leads to support standardization and scalability, with regular touchpoints.
Process improvement, efficiency, and technology
Focus on operational stability, scalability, digitization, and delivery.
Contribute to group-level strategic planning and prioritization for transformation or efficiency initiatives, including assignment of project leads or SMEs.
Drive automation initiatives to reduce manual processing.
Risk Management and Governance
Take ownership of risk management within the department, including conducting Risk Assessments where required.
Manage operational risk through incident logging, action plan maintenance, and remediation tracking in CAMMS.
About You
Have 10-15 years of experience in Fund Accounting and managing staff
Experience working with and overseeing offshore operational teams
Strong leadership skills and supervisory experience of other professionals
In depth experience in Fund of Fund structures, preferably with exposure to private equity and hedge fund investments
Excellent grasp of Citco’s various technology platforms or the ability to learn quickly
Experience in leading significant client on-boardings
Project management skills with attention to detail and proven ability to multi-task
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets.
A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands.
Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions.
Our Divisions
Citco Fund Services & Investor Relations
CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more.
Governance Services
Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services.
Banking, Depositary & Custody Services
Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms.
Citco Technology Management
Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
