Job Description

REQ14477 Executive, Travel Operations (Open)

The Executive, Travel Operations is responsible to assist in travel arrangement and coordinate daily operational tasks, maintain the travel agent counters operations in Melco Properties to ensure a high standard of customer service is delivered.

PRIMARY RESPONSIBILITIES:

• Assist in travel arrangement coordination and daily operational tasks.
• Prepare travel documents (itineraries, tickets, hotel confirmations) and deliver them to customers in a timely manner, include but not limited to assist with customers’ relevant passport and visa requirement, travel insurance, etc.
• Plan and sell transportations, accommodations and other travel services.
• Cooperate with clients to determine their needs and advise the appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers.
• Book transportation, make hotel reservations and collect payment / fees
• Handle cash transactions and maintain accurate records.
• Follow up on travel arrangements, confirm with suppliers and customers to ensure no errors.
• Handle simple travel inquiries, changes and cancellations under the guidance of senior consultants.
• Maintain travel records, sort out documents and assist in data statistics and report preparation.
• Support the team in daily administrative work and coordinate with the admin support to ensure smooth operation.
• Perform other duties as assigned by the Company.
• Adhere to and act in accordance with all established policies and procedures of the Company.

QUALIFICATIONS:

Experience

• At least 1 year of experience in a travel agency, corporate travel department or hospitality industry.
• Experience in handling business travel or high-end membership travel arrangements is preferred.
• Familiar with travel booking processes and supplier coordination.

Education

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.

Skills / Competencies

• Proficient in travel booking systems (e.g. GDS, air tickets, hotels, transportation) and office software (Word, Excel, PowerPoint, Outlook).
• Good communication and coordination skills, able to work closely with the team and customers.
• Detail-oriented, patient and responsible, with strong execution ability.
• Fluent in written and spoken Chinese (Mandarin/Cantonese); basic English communication skills are required.
• Able to learn quickly and adapt to the work rhythm, able to handle routine tasks efficiently.
• Able to work varied shifts, including weekends and holidays.