Job Description

Industry: Tourism

Responsible for managing ticketing operations and delivering excellent customer service. The role includes ticket issuance, handling customer inquiries, supporting sales and retention, and contributing to promotional activities and market analysis.

Main Responsibilities

• Provide professional and friendly customer service.

• Handle ticket issuance efficiently and accurately.

• Manage costs and verify invoices.

• Build and maintain strong customer relationships to enhance loyalty.

• Resolve customer issues with effective solutions.

• Support promotions and sales campaigns.

• Prepare accurate daily sales and cost reports.

• Assist in market research and competitor analysis.

• Perform other tasks as assigned by superiors.

Main Requirements:

• Bachelors degree in Business Administration (Tourism/Hospitality preferred) or equivalent experience.
• Minimum 3 years relevant experience; travel industry background preferred.
• Strong knowledge of GDS (Sabre) and travel codes (City, Airport, Airline).
• Familiarity with airline networks, cabin configurations, and inflight services.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong skills in problem-solving, selling, negotiation, and multitasking.
• Excellent communication, interpersonal, and customer service abilities.

• High integrity, proactive, and collaborative work style.