Job Description

POSITION GENERAL SUMMARY

• The Station Master position was established to ensure the smoothness of bus operations at KLIA bus stations. With the presence of the Station Master, he/she will provide ground coordination between various departments including service providers by ensuring the adequacy of staff, buses, cleanliness of buses, facilities of the area, etc

ESSENTIAL POSITION FUNCTIONS

AREA OF RESPONSIBILITY (BUS STATION)

• Contact Pier Building
  • TTS platform level 4
  • Circulation area level 3
  • Bus Lounge Level 1
  • Kerbside/ Pax pick-up area Level 1
  • Kerbside/ Pax drop-off area Level 1
  • Bus lounge G01 (alternative/ fallback procedure)
  • Kerbside/ pax drop-off area G01 (alternative/ fallback procedure)
• Satellite Building
  • Bus lounge C11
  • Bus lounge C05
  • Kerbside/ Pax pick-up area C05
  • Kerbside/ Pax drop-off area C11
  • Bus lounge C01 (alternative/ fallback procedure)
  • Kerbside/ pax drop-off area C01 (alternative/ fallback procedure)
  • TTS Platform (during the fallback procedure)
  • Pathway along TTS station till C05
• Oversee & Manage the overall bus stations, bus service, and associated area/facilities.
• To relay timely information to the Bussing Operations Coordinator (BOC).
• Escalate potential issues to BOC for
• Evaluate the situation and make ground decisions to ensure enough resources to manage the passenger flow.
• Coordinate with the relevant departments to ensure manning at all touchpoints are sufficient at all times as per plan.
• Coordinate with all shift leaders (TSD, CEM, AVSEC, ECC, ASD) to ensure that all facilities and resources are available and serviceable at all touch points
• Monitor, coordinate and report issues/incident related to manning, bus supply, and facilities at the bus lounge, TTS platform, and busing-associated areas with BOC to ensure SLAs are met by all parties (response time, number of busses, manning etc)
• Monitor and coordinate with CEM on smooth passenger flow throughout with no obstruction.
• Adhere and coordinate activation of fallback plan and manage the recovery plan until the situation back to normal
• Handling and managing of ground complaint related to bus operations and report to BOC
  

Key Challenges

• Ensure the services provided are exceeding passenger expectation.
• Evaluate situation on the demand for the bussing service from time to time and make ground decision to ensure enough resource to manage the passenger flow.

Skills

• Ability to be a leader and work in group
• Good communication and interpersonal skill
• Able to communicate with people from various level of positions
• Willing to work outside normal working hours.
• To ensure smooth operation of the bus lounge, bus service and associated area

Education

Degree in any discipline preferably in Airport Operation Management / Aviation Management

Relevant Industries

Degree in any discipline preferably in Airport Operation Management / Aviation Management with 1 year experience in Airport Operations

Additional Information

Open for Malaysian citizens only.

Please be reminded that only online applications will be entertained.

Applications should reach us by 22 May 2026.

Only the shortlisted citizens will be notified.