At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

This person provides high-touch, white glove IT support to C-level executives and senior leadership, delivering a seamless technology experience with professionalism, discretion, and exceptional customer service. This role is responsible for proactively managing and supporting executive technology needs across office, home, and remote environments, ensuring minimal disruption and maximum productivity. The ideal candidate has extensive experience directly supporting executives, demonstrates executive presence and strong interpersonal skills, and can anticipate needs while resolving technical issues with urgency and minimal user effort.

These individual supports both Windows and Apple environments, manages executive office and home technology infrastructure, and collaborates with internal IT teams to implement secure, reliable, and user-focused solutions. Success in this role requires outstanding communication skills, emotional intelligence, adaptability, confidentiality, and the ability to perform effectively in high-pressure and fast-paced executive environments.

JOB ROLES AND RESPONSIBILITIES:

1. Deliver concierge-level, white glove IT support for C-level executives and senior leadership, ensuring an exceptional technology experience with minimal executive disruption.
2. Build trusted relationships with executives through professionalism, responsiveness, discretion, and a strong customer service mindset.
3. Provide proactive, end-to-end technical support for executive office, home office, conference room, and remote work environments.
4. Anticipate executive technology needs and resolve issues quickly, efficiently, and often before they impact productivity.
5. Manage the setup, configuration, maintenance, and support of executive home office technology infrastructure, including internet connectivity, Wi-Fi networks, printers, peripherals, mobile devices, and collaboration tools.
6. Troubleshoot and resolve issues related to Windows and Apple operating systems, Microsoft Office Suite, Outlook synchronization, VPN connectivity, RSA tokens, remote access solutions, browsers, Wi-Fi, cellular broadband, and mobile devices.
7. Support executive meetings, presentations, video conferencing platforms, and special events to ensure a seamless experience.
8. Maintain a calm, confident, and solutions-oriented approach while supporting high-profile executives and handling urgent or high-pressure situations.
9. Demonstrate exceptional soft skills, including active listening, communication, discretion, adaptability, patience, and executive-level customer service.
10. Collaborate with Network, Telecommunications, Security, Infrastructure, and Server teams to implement and maintain secure and reliable technology solutions.
11. Maintain strict confidentiality and exercise sound judgment while handling sensitive company and executive information.
12. Support the dynamic schedules of senior leadership, including availability for after-hours, urgent, and on-call support when required.
13. Create and maintain clear technical documentation, inventory records, and support procedures related to executive environments.
14. Collaborate, coordinate, and communicate effectively across departments and technical teams.
15. Ensure compliance with HIPAA regulations, corporate security standards, and company policies.
16. Demonstrate Company's Core Competencies and values held within.
17. Please note due to the exposure of PHI sensitive data this role is a High Risk and Privileged Role.
18. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

This role requires a highly self-directed professional who exercises strong independent judgment, prioritization, and decision-making skills in support of executive leadership. Work is varied, fast-paced, and often sensitive in nature, requiring a high degree of professionalism, technical expertise, adaptability, and discretion.

The incumbent will regularly interact with C-level executives and senior leadership and must be capable of delivering a polished, proactive, and customer-focused support experience while balancing multiple priorities and urgent requests.

• Minimum high school diploma required. Associate or bachelor's degree in Information Technology or related field is preferred. Microsoft, Apple, or other relevant certifications are a plus.
• Minimum of 5 years of IT support experience, including at least 3 years providing direct, dedicated support to C-level executives, senior leadership, or VIP clients in a corporate environment.
• Proven experience delivering white glove, executive-level technical support with strong executive presence and professionalism.
• Strong experience supporting both Windows and Apple environments, including desktops, laptops, mobile devices, conferencing technologies, and peripherals.
• Hands-on experience supporting executive home office environments, including networking, Wi-Fi configuration, printers, conferencing solutions, and endpoint devices.
• Experience supporting executive meetings, conference room technology, and collaboration platforms such as Microsoft Teams and Zoom.
• Strong experience with enterprise support and endpoint management technologies including Altiris, Tanium, Nexthink DEX, ServiceNow, VMware, and Microsoft Office 365 Suite. Familiarity with workstation encryption technologies, virtual desktop infrastructure, endpoint security tools, and enterprise collaboration platforms is required.
• Exceptional interpersonal, verbal, written, and listening communication skills with the ability to interact effectively and confidently with executives and stakeholders at all levels.
• Strong emotional intelligence, professionalism, discretion, and ability to maintain confidentiality in sensitive situations.
• Strong planning, organization, prioritization, and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Ability to work independently, remain composed under pressure, and deliver high-quality results with minimal supervision.
• Ability to lift up to 50 lbs. and work flexible or after-hours schedules as needed to support executive and business demands.
• Professional business attire is required as this role is onsite at our headquarters and center of excellence.
• Proactive, detail-oriented, highly responsive, and customer-focused, with a commitment to delivering an exceptional executive support experience.

COMPENSATION

The salary range for this position is $90-95K. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

• Medical, dental and vision coverage with low deductible & copay
• Life insurance
• Short and long-term disability
• Paid Parental Leave
• 401(k) + match
• Employee Stock Purchase Plan
• Generous Paid Time Off – accrued based on years of service
  • WA Candidates: the accrual rate is 4.61 hours every other week for the first two years of tenure before increasing with additional years of service
• 10 paid company holidays
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program
• Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year, unless the laws of the state in which the employee is located provide for more generous sick time benefits.

EEO STATEMENT

Claritev is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you would like more information on your EEO rights under the law, please click here

APPLICATION DEADLINE

We will generally accept applications for at least 5 calendar days from the posting date or as long as the job remains posted.

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