Job Description

Keells, as a leading retailer is striving to deliver its core purpose to ‘improve the quality of life for the nation’. We know that to deliver on our core purpose, we have to grow and develop Sri Lanka’s best retail team. If you want to come on this journey with us, to deliver retail excellence, then we can really support your ambitions and future growth.

What you need to do

• Conduct decentralized, hands-on training at outlets for janitorial and outlet staff, ensuring adherence to SOPs and cleaning standards.
• Collaborate with Outlet Managers and service provider supervisors to schedule and deliver training sessions without disrupting operations.
• Provide on-the-job coaching, shadowing, and practical demonstrations to reinforce job responsibilities and service standards.
• Monitor and evaluate outlet-level cleaning performance, identify gaps, and recommend corrective actions in coordination with Support Services.
• Develop outlet-specific checklists, training materials, and handover guides to ensure sustained performance post-training.
• Maintain training records, weekly progress reports, and SOP compliance summaries, providing recommendations for continuous improvement.
• Track KPI-driven outcomes such as SOP audit scores, janitorial skill assessments, and staff capability improvements.
• Reinforce awareness of job roles, operational priorities, and business objectives during training sessions.

What you need

• Bachelor’s Degree in Business Administration, Operations Management, Hospitality, or a related field.
• Minimum 2 years of experience in training, operations, or retail support services.
• Experience in supervising or coaching operational staff in retail, FMCG, or similar environments will be an added advantage.
• Proven ability to deliver hands-on training, monitor performance, and improve SOP adherence across multiple locations.
• Strong communication and interpersonal skills with the ability to engage and motivate staff.
• Proficiency in Microsoft Excel and reporting tools.
• Strong analytical skills to assess SOP compliance and training effectiveness.
• Collaborative team player with a proactive, results-driven mindset.
• Adaptability to changing schedules and outlet environments.
• Self-motivated with strong attention to detail.

Interested candidates are encouraged to apply on HIVE before the 21/05/2026.