About VinFast

VinFast is a global electric vehicle (EV) manufacturer under Vingroup, Vietnam’s largest private conglomerate. With a strong commitment to sustainable mobility, VinFast designs, manufactures, and distributes smart electric vehicles, supported by an advanced digital ecosystem and industry-leading aftersales policies.

Position Objective

The Aftersales Leader will be responsible for building, leading, and scaling VinFast’s aftersales operations in the US. This role plays a critical part in ensuring excellent customer satisfaction, operational excellence of EV service workshops, and a robust aftersales ecosystem aligned with VinFast’s global standards.

Key Responsibilities

Aftersales Strategy & Leadership

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  Develop and execute the overall aftersales strategy for VinFast US in line with business growth and network expansion plans.

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  Define service models, operating standards, KPIs, and SLAs for EV aftersales operations.

Service Workshop Operations (EV-Focused)

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  Establish and manage VinFast-owned and authorized EV service workshops.

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  Ensure compliance with EV-specific standards, including high-voltage safety, battery diagnostics and repair, software/OTA updates, and advanced electronic diagnostics.

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  Continuously improve workshop productivity, quality, and customer experience.

Dealer & Partner Network Management

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  Recruit, onboard, and manage authorized service partners and dealers nationwide.

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  Implement certification programs, audits, and performance reviews for service partners.

Spare Parts & Supply Chain

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  Oversee spare parts planning, inventory management, logistics, and distribution to ensure parts availability and cost efficiency.

Warranty & Customer Support

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  Manage warranty policies, claims handling, and escalation processes.

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  Oversee customer service operations including roadside assistance and 24/7 support services.

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  Drive customer satisfaction (CSAT) and loyalty initiatives.

Training & Capability Development

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  Build and lead technical training programs for EV technicians, service advisors, and dealer teams.

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  Ensure continuous capability development in EV technologies, battery systems, and safety standards.

Financial & Performance Management

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  Manage aftersales budget and P&L.

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  Monitor and report key KPIs such as repair turnaround time, repeat repair rate, workshop efficiency, CSAT, and service network coverage.

Compliance & Safety

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  Ensure all aftersales operations comply with local regulations, environmental standards, and VinFast global policies.

Requirements

Mandatory

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  Bachelor’s degree in Automotive Engineering, Electrical/Electronics Engineering, Mechanical Engineering, Business Administration, or related fields.

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  Minimum
  8–12 years of experience
  in automotive aftersales, with at least
  5 years in a senior management role
  (Aftersales Head, Service Director, Operations Director, etc.).

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  Strong hands-on experience in EV aftersales or EV service workshop management
  (high-voltage systems, batteries, electric motors, inverters, OTA/software diagnostics).

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  Proven experience in building and managing dealer/service workshop networks.

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  Strong leadership, operational, and financial management skills (P&L, KPI-driven).

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  Fluent in English

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  Willingness to travel frequently within the US.

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  Candidates who can join within a short notice period are highly preferred.

Preferred / Advantage

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  Experience with global OEMs or premium automotive brands.

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  EV safety or high-voltage certification.

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  Experience with digital aftersales systems (DMS, CRM, workshop management systems).

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  Strong local market knowledge and supplier network in the US.

Benefits