Job Description

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

The Executive Claims Specialist will handle a regular diary of primary and excess Cyber, Privacy, Media, Technology E&O, and Miscellaneous Professional Liability claims, and must have prior experience handling Cyber incidents and class action litigation. These claims involve a high degree of technical evaluation and often include complex issues. Particularly, the Executive Specialist must analyze and resolve claims from a coverage determination through resolution—including to assess potential exposure in a timely and accurate manner, and handle the Incident Response, coverage investigation, regulatory investigations, litigation and/or negotiation following cyber incidents.

These claims involve a high degree of technical evaluation and often include complex issues. Experience handling Cyber claims is required, and experience in Professional Liability, Commercial Crime and/or D&O claims is also preferred.

This position will add to a growing department, and will report to an Executive Risk Claims Manager. This position has a flexible workplace location for the right candidate, including the ability to work remotely (other than occasional travel) or with a hybrid in-office/remote presence in the Jersey City, NJ, Morristown, NJ, Chicago, IL or other C&F office nationwide

What you will do for C&F:

• Accountable for the full handling and control of all claims/losses assigned, including: timely coverage analysis and letter writing; investigation; incident response; evaluation; reserve adequacy and timeliness; diary maintenance; management of counsel and other vendors; reinsurance reporting; and claim disposition.
• Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with counsel, insureds or others to successfully achieve such strategy.
• Claim presentations, both written and oral, will be required on a regular basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on difficult claims.
• Superior customer service to all policyholders, agents, and others encountered during the claims handling process is expected.
• Where needed, the Executive Specialist may market claim services and coordinate and participate in presentations to customers or potential customers, including in support of C&F’s underwriters.
• Attend conferences at various locations in the United States at the request of management.
• May work on special projects, as assigned.

What you will bring to C&F

• 6+ years of experience handling cyber, privacy, media, and tech E&O claims preferred, with opportunities for more experienced adjusters, and salary will be commensurate with experience.
• Juris Doctor highly preferred but not required.
• Must possess multiple state adjuster licenses.
• Demonstrated presentation skills.
• Exceptional organizational skills.
• Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, actuaries, policyholders and senior management.
• Travel required for occasional in-person attendance at mediations, settlement conferences, trials and industry conferences.
• Experience with Microsoft Office suite of programs.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $95,600.00 to a maximum of $179,600.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

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