Job Description

About the Role

Join our client, a leading Destination Management Company (DMC) in Sri Lanka, as a Service Fulfilment Executive.

Responsibilities:

• Build and maintain strong relationships with internal and external clients, including suppliers and stakeholders.
• Oversee end-to-end service fulfilment, including handling accommodations, guide allocation and activity coordination.
• Monitor the tour expenses and coordinate technical visits.
• Implement and maintain quality control processes to meet or exceed client expectations and address issues promptly.
• Supervise and mentor service fulfillment coordinators for enhanced team performance.
• Continuously evaluate and optimize processes, using technology where suitable.
• Execute contingency plans for minimal disruption during emergencies.
• Stay updated with industry trends, competitors, and destination-specific information to enhance service offerings.

Candidate Profile:

• The ideal candidate for this role should have a minimum of 1 year of experience in the travel industry, particularly in Operations or a related field.
• The candidate must possess in-depth knowledge of Sri Lanka's sightseeing attractions and travel-related aspects.
• Key attributes should include strong customer service skills, excellent communication abilities, and quick problem-solving capabilities.
• A good command of English and computer literacy is essential.

If you are interested, please send your CV to jobs@mindplus.global or apply below.