Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

We are seeking a highly organized and service-oriented individual to join our VIP Services team. This role is responsible for delivering exceptional, end-to-end support for our Chairman and high-value patrons, ensuring seamless experiences across all touchpoints—from pre-arrival to post-departure. The ideal candidate will have a strong background in luxury hospitality, event coordination, and high-level stakeholder management.

Key Responsibilities:

High value patron support

• Assist with pre-arrival and in-house management including room sourcing, booking, and complimentary upgrades.
• Coordinate aviation bookings and transport arrangements not limited to Limo, Paiza One
• Manage calendaring of arrivals and post-departure arrangements.
• Coordinate complex itineraries including F&B, Paiza One, Golf, and events
• Manage Events and Promotions Waitlist and Cancellations
• Assist and execute gift arrangements
• Assist with ensuring complimentaries are in alignment with compliance policies
• Monitor and manage arrival lists, room reservation statuses, and late check-outs.

Operational & Administrative Duties

Support specific regional team’s admin and operations as needed including

• Handle program dues, extensions, and expense settlements
• Patron Arrival List Management

Job Requirements

Education & Certification
• Diploma/Degree in hospitality or related field preferred

Experience
• Minimum 2 years’ experience in the field of Casino Marketing

Other Prerequisites
• Proficient in the use of Microsoft Office applications
• Knowledge of ACSC, Opera as well DexRM system is preferred
• Strong verbal and written communication skills in English
• Ability to perform rotating shift work and work on public holidays and weekends
• Highly motivated and self-manageable in a collaborative work culture
• Adept at multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with a positive attitude
• Possess the ability to handle conflicts and solve problems in a fast pace and teamwork environment
• Seek continuous learning and improvement in personal and professional capacities

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.